PlayerUnknown’s game locations are getting larger, but are constantly subject to game-distorting bugs. Many players experience a crash on startup along with the “bad_module_info” error message. The problem has become widespread, the PUBG Help on team on Twitter has acknowledged this problem, and although no official solution has been found yet, there are a few workarounds.
Change the virtual memory value
Virtual memory is an extension of physical memory. If you installed Windows 10 (v1709) on an SSD, you should be able to change it.
- Use the Win + PauseBreak shortcut keys to start the system.
- On the left side, click on Advanced System Settings.
- Click on the “Advanced” tab. Under Performance, click Options to open Performance Options.
- Select the “Advanced” tab and click the “Change” button.
- Clear the Automatically manage paging file size for all drives check box.
- Select Custom Size to set the correct paging file size for each disk.
Note. Typically set the virtual memory size to about 1.5 times or twice the physical memory. For example, if the physical memory is 4G, the original size is recommended to be set to 4G * 1.5 * 1024 = 6144MB and the maximum size is 4G * 2 * 1024 = 8192MB. But in this situation, if you are using an SSD, you will be able to change the virtual memory by a much larger number; for example, 15G (about 15360M) to 20G (about 20480M).
Update your graphics card driver
If Device Manager opens, uninstall the graphics driver and then check if the game runs without the bad_module_info error message. This will return the device to its original state when the original driver was installed. If that didn’t work, download the compatible graphics software update from the brand’s official website and install it manually. If you prefer an easy solution, use a secure download and update utility. Perform a backup before making any changes to restore your system if problems arise.
Use compatibility mode
Enable PUBG compatibility mode with Windows 10. PLAYERUNKNOWN’S BATTLEGROUND is incompatible with the latest Windows 10 Fall Creator Update (v1709), enable .exe file compatibility mode to fix the crash.
- Find your game’s .exe file and open its properties.
- Click the Compatibility tab. In compatibility mode, select the Run this program in compatibility mode check box.
- Then select Windows 7 from the drop-down menu.
- Check for overridden DPI scaling behavior. Then select an application from the Zoom drop-down menu.
- Check the Run this program as an administrator option.
- Click the Apply button.
- Then run the program again to check if the error has stopped. If not, try downgrading to previous versions of Windows 10, such as v1703, or upgrading to the latest OS.
We hope one of the described methods helped you fix the problem. If this does not happen, then contact technical support.