How to supervise a call center with the hybrid work mode
Call centers in recent years have moved to the blended mode and if you are one of them and want to
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6 good customer service practices that make a difference
Good customer service practices are essential in any business, since consumers are the ones who are going to keep a
Read moreHow to manage a call center to make it grow
Do you want to know how to manage a call center? The first thing you should keep in mind is that call
Read moreHow to build trust with clients? 13 tips to achieve it
Learning how to build trust with clients is very important. According to buySAFE, 81% of online shoppers feel concerned when shopping
Read moreHow to answer a customer service call?
Learning to answer calls in the call center is a delicate art. And it is that, the quality of a call
Read moreOmnichannel e-commerce: What it is, benefits and how to implement it
Omnichannel e-commerce. You have probably heard and read this buzzword many times. At your sales meetings, on your favorite marketing blog. From time
Read moreWhat is an IVR system and the benefits for your Call Center
You’ve been on your phone for what seems like hours, but it’s really only been five minutes. Finally, a robotic voice
Read moreConversational Marketing: 4 advantages of conversational marketing
If you want to learn about what conversational marketing is, you have come to the right place. This type of strategy
Read more6 marketing strategies for educational institutions
Implementing marketing for educational institutions is very important as part of the economic reactivation of the sector. There is no other
Read moreHow to sell personal loans – 5 steps
That banking entities know how to sell personal loans is important, since it is a great strategy to attract new
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