Error NP-31952-0 occurs when using the PS4’s networking features, such as surfing the web through the built-in browser or downloading digital content from PSN. As a rule, the reason for the appearance of the code NP-31952-0 is an unstable or slow network connection.
ISP problems, wireless network congestion, obstacles between the router and the console – network connection problems can occur for a variety of reasons. In today’s article, we’re going to share with you some tips to help you get your internet connection back up and running normally on your PS4.
Solving error NP-31952-0 on PS4
Solution #1 Wireless Offload
Some of the devices that are connected to the same Wi-Fi as your PS4 may put additional load on the wireless network, thereby preventing the console’s network functions from working properly. Try temporarily disconnecting additional gadgets, such as a smartphone or laptop, from Wi-Fi and check for error NP-31952-0.
Solution #2 Relocate the Router
Distance and obstacles between the router and the console can cause network problems on the latter. Make sure that the distance between devices is as short as possible; try to keep a minimum number of walls/furniture between them. Once you optimize the device layout, launch your PS4 and check if the NP-31952-0 error is gone or not.
Solution #3 Changing Router Frequency/Channel
Let’s say your PS4 is in a crowded office building with a bunch of wireless networks, and most of those networks operate on the same frequencies as your router. The solution is to switch the router to the least loaded channels / frequencies. Of course, for each user, the location of such settings will be different.
For example, to change the wireless settings on an old TP-LINK router, you need to do the following:
- go to 192.168.0.1 ;
- go to the “Wireless Mode” section, then to the “Wireless Settings” subsection;
- channel and its width – change these settings to any others;
- save your changes by clicking the “Save” button and close the router’s control panel.
Once you change the frequencies, start your PS4 and check for error NP-31952-0. Nothing changed? We return to the above settings and change the frequencies again. We experiment until we exhaust all options.