How to reduce and calculate cost per contact in customer service
Knowing how to reduce the cost per contact is considered one of the most ambitious goals in call centers . Since it shows
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How to do successful telemarketing | 15 tips to achieve it
Did you know that 70 % of salespeople still connect with prospects and lead meetings over the phone? That is why we must get
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7 sales strategies for vehicle suppliers
A good marketing campaign helps you connect with your current customers and attract new leads. In the industry, where there is so
Read MoreThe customer experience in the age of social networks
Social networks are the fastest and closest way to get closer to your customers. In 2022, not being where your
Read MoreEmployee internal experience: How to improve it from the first to the last day
BETTING ON THE WELL-BEING AND GROWTH OF COLLABORATORS NOT ONLY ALLOWS US TO RETAIN TALENT, BUT ALSO IMPROVES PRODUCTIVITY AND
Read MoreWhat participating in a hackathon offers us: promoting talent
Even before the pandemic, the event model called Hackathon became a useful tool for teams to find and develop executable
Read MoreHyper-personalization, the differential value of customer service
To understand what customers expect when interacting with companies today, it is necessary to assume the existence of 3 key
Read MoreSound quality, an essential part of the customer experience in the contact center
Immersed as we are in an important digitization process in Customer Service to adapt communication models to customer demands, the channel that
Read MoreEmployee retention and how employee experience contributes to improving this indicator
Employee retention means creating an environment and working conditions that make it very difficult for the person to leave their position in
Read MoreReskilling and Upskilling: The future of employees and companies
Often when I talk to my teenage daughter, I ask her about her plans for the future. Choosing a career is
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