How to contact SHEIN

After receiving numerous positive opinions in this regard, you have decided to buy clothing and accessories yourself on the famous Shein website. When ordering or following the purchase, however, you have had problems and cannot find a way to get in touch with the site in question.

Don’t worry: if this is the way things are, know that I am here to help you. In the next lines of this tutorial, in fact, I will explain how to contact SHEIN for assistance. In fact, I anticipate that there is a SHEIN Italia customer service that you can contact in various ways to receive the support you need.

At this point, all you have to do is dedicate a few minutes of your free time to putting into practice the tips you find below and you will surely be able to receive the answers you are looking for. Happy reading and good luck for everything!

Index

• How to contact SHEIN Italy
  • How to contact SHEIN: email
  • How to contact SHEIN: telephone
• How to contact SHEIN to cooperate

How to contact SHEIN Italy

If you want to know how to contact SHEIN Italy, know that you can do it in writing, using the chat and ticket (email) systems offered by the official website and the SHEIN app, or by speaking to an operator by phone. Find everything explained below.

How to contact SHEIN: email

If you want to contact the SHEIN service center in writing, you must know that you can easily do so by connecting to the SHEIN Italy website and logging into your account. If you have purchased at least once on the site, it means that this is a step that you have already completed successfully; if not, click on the little man icon located at the top right and fill out the registration form as I have also explained to you in this guide.

If you prefer to act from the SHEIN app for Android (also available on alternative stores ) or iOS / iPadOS, just tap first on the little man icon in the application menu and then on the Login / Register item.

That said, log into SHEIN via the little man icon above and you will be automatically directed to your Personal Space. From here you can access the area dedicated to customer service, by clicking on the Register of Services item located just below the Customer Service box. From the app, go to the Me tab instead, press the Support icon (in the Other services section ) and then tap the Customer Service button. Now, go to ONLINE HELP and the SHEIN support chat will open.

At this stage you can already ask your questions to the bot (ie the SHEIN autoresponder) by writing your question in the appropriate text box and then pressing the Send button. However, you may still need to contact a human operator who can better answer your question, so write in the chat ticket and send the message.

If the bot does not offer you the Contact Agent box directly, immediately below the message “ Do you need further support? Click on the button below ”, click on one of the available options to receive, in the next message, an invitation to contact an agent.

If everything went well you will see the Contact agent button appear: press it and you will see options to send a question, to send an “email” and then receive an answer at a later time, or to start a chat session in real-time (service available from Monday to Sunday from 09.00 to 22.00). Then click on the button you prefer to continue the procedure.

Now you just have to chat with SHEIN support or, if you want to send an “email”, fill in the request: choose the type of question in the first drop-down menu, then write the text in the space Describe your question here and press the SEND button. You will be able to consult the reply message – which will arrive within 48 hours – directly in the personal area of ​​your profile.

How to contact SHEIN: telephone

If you want to know how to contact SHEIN by phone, I anticipate that, at least at the time of writing this guide, it is only possible if you have already ordered a product. This is because an order reference number must appear in your account.

So how do I contact SHEIN customer support by phone? Simple, after logging in to your Personal Area and then to the support chat, as explained in the previous chapter.

This time, write in the message bar How to contact the manual service? and then select the Contact Agent button that appears just below the bot’s reply message. Subsequently, the Telephone booking button is shown which, if pressed, allows you to choose a time slot and the day of booking for the call with assistance (available from Monday to Friday from 09.00 to 17.00).

Make sure you have updated your contact information; I suggest it to you regardless of the possibility of contacting customer service by telephone but also to have an active contact number in the event that SHEIN or, possibly, the courier needs to contact you.

How to contact SHEIN to cooperate

How do you say? Are you looking for a job and would like to find out how to contact SHEIN for a collaboration? Unfortunately, SHEIN does not have a specific channel to propose collaborations, however it is a company very attentive to social trends and for this reason it follows different paths to undertake a collaboration.

First, you might want to keep an eye on the open positions related to SHEIN that you find on LinkedIn, the professional social network par excellence. If you don’t know how LinkedIn works or how to create your own LinkedIn profile, read my guides about it.

If you already have a pretty concrete idea about the possible collaboration, you could also try to contact SHEIN via ticket, as I explained to you before. In fact, among the questions you can ask there is also the Promotions and Collaborations category. Then send the ticket by also filling in your request for information on possible collaborations and SHEIN assistance should contact you within the next 48 hours. When writing your proposal, try to keep a professional tone and never forget to attach your main contacts.

Beyond this, among the various opportunities that you can seize to get noticed by SHEIN, there is certainly that of curating a fashion blog, or taking the social route, for example by curating a successful Instagram profile.

Obviously with a greater number of subscribers you will have more chances to get noticed for any collaborations. You can initially get noticed by SHEIN by buying clothes on your own and reviewing them on your fashion blog, or take quality photos to post them on your favorite social channels.

Another possibility to try to start collaborating even indirectly with SHEIN is to receive free clothes. How? Did not you know?! This is a mechanism provided by SHEIN itself, with which the most frequent users on its site are “rewarded”. If this topic interests you and you want to deepen it, as a last suggestion I invite you to read my article dedicated to how to receive free fashion blogger clothes. Happy reading and good luck for everything!