Cannot Communicate with Epson Scan

The problem with the loss of communication between the scanner and the computer is caused by various factors, including a cable connection or an incorrectly installed driver. This article explains how to fix it. Error picture:  This article is for Epson scanners connected to a computer via a USB cable. Solution:

  • Make sure the scanner is turned on.
  • Check if the transfer cable (USB) is properly connected to the PC and the scanner. If everything is correct and you keep getting the error, follow the steps below:
  • Make sure Epson is plugged directly into the back of your computer and not into a USB hub.
  • Check that the cable length does not exceed 1.8 m.
  • Use a different USB cable.
  • Check that the Epson scanner is listed correctly.
  • Find the My Computer icon on the desktop or in the Start menu.
  • Open the menu.
  • Hardware tab and click Device Manager:
  • Click View and choose Default Devices from the menu.
  • Find the heading labeled Imaging Devices or Other Devices. Click the plus next to it. A minus is indicated, do not click on it, as the list has already been expanded.
  • With the mouse button on the right click on the entries for EPSON Scanner, then left click on “Delete” from the menu.
  • You will be prompted to “Confirm Device Removal” for verification. Click OK and confirm it.
  • Select the top-most entry in the Task Manager window (this is the blue screen computer icon). Next, “Scan for hardware changes”.
  • After Device Manager scans for new hardware, you will see a notification about found new hardware on the taskbar, or a setup wizard will appear.

A notification about the found new hardware is displayed, the Windows system automatically installs the driver.

When a window appears with the message “Welcome” to the “Found New Hardware Wizard”, proceed with the installation step by step.

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