Xbox One Not Reading Disc: how to fix

Xbox One Not Reading Disc; how to fix? A number of gamers periodically encounter a frozen “Screen of Death”. Those. the Xbox One logo appears on the screen after starting the disc with the game, and then nothing happens at all. Microsoft is aware of this issue and has reported through official sources that a solution is being sought. However, users of this console model have found several solutions for this problem on their own.

Description of the problem

Occasionally, there is an issue with Xbox One where the console will not respond at all when a disc is inserted. The player inserts a disc with any game, but it does not appear on the home screen, in the library, or anywhere else. By default, the launch of the installation of the game should occur automatically, without additional actions from the user.

On the forums, you can see the following complaints: “I just opened a factory sealed copy of Forza Horizon 3 and after inserting my Xbox One does not show the disc in games and applications or on the home screen. Usually the game starts loading automatically, but this is my first game of 5 in which I encountered this problem. “

Possible reasons

Gamers cite a number of the most likely reasons why the console does not see the game disc.

  • There is dirt or scratches on the disc.
  • There is a defective laser inside the drive.
  • The prophylaxis of the drive has not been carried out for a long time.
  • STB configuration problem.

Make sure your disk is clean

The Xbox One gaming system often does not recognize dirty game discs. Dust, fingerprints, minor scratches – all of these have an extremely negative effect on playing a game from a disc. Therefore, it is very important to keep them in perfect condition. If there is a problem with the launch and the “green screen of death” clean the game disc properly.

  • Take the disc by the edge.
  • Use a soft cloth to gently wipe off dust from the center of the disc to the edge. The cloth should be lint-free (cotton works great). It is categorically impossible to use paper napkins, because they have a rather rough texture.
  • Soak another rag in plain water (squeeze well so that it is only slightly damp) and repeat the cleaning procedure.
  • Dry the disc with a clean dry cloth. And put it down for 2-3 minutes. Only then can you run it in the console.

Change in energy consumption

If you’re having trouble reading your game disc, try changing power modes.

  • Press the Xbox button and open the guide.
  • Go to this tab.
  • Further “Power on mode” and “Energy saving”.
  • Perform a hard reset. Hold the console off button for 10 seconds to restart the device.
  • Try playing the game disc.

Shutting down Xbox completely

If the previous method did not help, do the following.

  1. Turn off the console using the menu.
  2. Unplug the cable from the outlet.
  3. Wait 10 minutes.
  4. Connect the cable back – turn on the set-top box.
  5. Before inserting the problematic disc with the game, you need to wait a little (about 5-7 minutes).

It is important to correctly insert the disc into the drive.

Change the angle of inclination

The Xbox One is designed to work perfectly flat. However, sometimes the drive can be initially defective, so if the console does not see the disc with the game, users recommend trying to change the angle of its location.

  • Tilt the Xbox 40-60 degrees (lift slightly with your hand so that the disc section tilts forward or backward).
  • Insert the disc and wait 3-5 seconds. If the game starts, gently return the console to its normal position.

If the problem cannot be solved by all of the listed methods, please contact technical support:


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