PlayStation 4 error code SU-30746-0
This error began to occur en masse when / after updating the console. The developers have officially announced that they will provide a solution to this problem in the near future. The only question is – how long to wait until they find the best option for fixing?
Description and typical situation
Error code SU-30746-0 is usually a crash displayed during or after a PlayStation 4 console update. When the corresponding install bar reaches 100%, a hard reboot should usually occur. However, this failure becomes the reason that when you restart it or directly during installation, an error appears, and the console does not react at all to the commands of the gamepad. The problem with this message “Could not find file required for system software update” (in Russian “Could not find file required for system software update”) lies in the breakdown of the software update file. In technical support (
https://www.playstation.com/en-us/get-help/contact-form/
) are aware of this problem, but so far there are no effective ways to resolve it. However, empirically, users have established the most obvious causes of the error “An error has occurred (SU-30746-0)” and methods of elimination.
Launching PS4 in Safe Mode
Safe Mode will launch the console with minimal system functions. There are several options that you can use to fix the error code SU-30746-0.
- Turn off the set-top box using the power button. With this action, the indicator will flash for a few seconds.
- After turning off, you need to press and hold the power button until 2 beeps (the first immediately, the second after 7 seconds) and then release.
- You will have:
- Connect the controller (joystick) using a USB cable and press the PS button on it.
- Select the first item and press X. The system will restart the STB in safe mode.
- The console should start normally and in the toolbar, allow the firmware version to be updated.
Refreshing the console in safe mode
You can fix the problem with error SU-30746-0 by updating the system software.
- Turn off your PS4 completely.
- Follow this link (https://www.playstation.com/en-nz/get-help/ps4-system-software/
). Download the latest system firmware update.
- Format the USB storage device to FAT32 file system. Then, at the root of the drive, create an UPDATE directory in the PS4 directory. Next, transfer everything downloaded to a USB flash drive.
- Press the power button on the set-top box and hold it until you hear 2 beeps. Your PS4 will enter the Safe Mode menu.
- Connect the DualShock 4 via USB cable. Press the PS button on it.
- Select the item indicated in the picture and click on the X.
- Insert a USB stick and select the appropriate item:
- Now wait for the end of the process.
Restoring Default Settings in Safe Mode
The next “recipe” for correcting the error is to reset the settings to the factory defaults.
- Power off your console completely.
- Further, all the actions from the previous methods: off button / 2 beeps / release the button / safe mode menu / connect the DualShock 4 controller via a USB cable / PS button.
- Select the fourth section and press X.
- Select Yes, press X.
- Restart your console to restore all settings to factory defaults.
Complete the PS4 initialization process
This is the most drastic solution to PlayStation 4 error code SU-30746-0. When performing this procedure, be prepared to delete all user data and system software (that is, as if the console had just been taken out of the box).
- All the initial steps are repeated, as in the previous methods: completely turn off the PS4 / hold the shutdown button / 2 beeps / release the button / safe mode / connect the DualShock 4 controller via USB / PS button.
- In the “BR” menu, select the seventh item:
- Agree with the system by clicking “OK” and then the X button.
- Wait for the initialization process to complete and restart the console.
PS Remember – this procedure leads to the absolute loss of all data, including game save files. Therefore, use this method only as a last resort if the previous ones did not help.