The HTTPS error is manifested in the work of different browsers and denies access to the opening of the site. In particular, in Google Chrome, users encounter NET :: ERR_CERT_AUTHORITY_INVALID and SSL Error Cannot connect to the real (website URL) messages when trying to open a particular page. Let’s describe the potential causes of the failure and how to fix the error.
Causes of HTTPS error
When faced with such a situation, there are the following probable reasons for its occurrence:
- Outdated or non-compliant SSL certificates.
- Damaged or non-functional cached files.
- Failure of time and date settings in Windows 10.
- Not updated google chrome.
- Third-party VPN software or antivirus software from an unknown manufacturer.
How to fix the problem
If restarting the system and Chrome did not help, there are many ways to fix the situation. We offer some of the most popular and effective options:
- Clearing the SSL certificate cache.
- Removing DNS cache.
- Change Win10 time and date.
- Browser refresh.
- Disable VPN and third-party antivirus programs.
Clearing the SSL certificate cache
- Launch your browser, find in the upper right corner of Customize Google Chrome.
- Select Settings.
- Go to “Advanced Options”.
- Scroll down to the “Open Proxy Settings” option.
- Go to the Content tab.
- Click “Clear SSL”.
Removing DNS cache
To delete the DNS cache:
- Search your computer for Command Prompt.
- Select “Run as Administrator” (right click on the utility shortcut).
- Type in ‘ipconfig / flushdns’ and click Enter.
Change Win10 time and date
Sometimes incorrectly set dates and times lead to a conflict between Chrome and the system and blocking access to sites.
- Go to the control panel.
- Find Date & Time.
- Click on the “time zone”, in the drop-down menu find a suitable time for your region.
Alternative method: sync with Windows Time Server.
- In the Dates and Times window, go to “add hours for different time zones”.
- Open the Internet Time tab.
- Click “Change Settings”
- Select “Synchronize with Internet Server Time” and stop the selection on the appropriate server in the drop-down menu.
- Confirm the changes.
Check the program for updates. For this:
- Go to Customize Google Chrome in your browser.
- Select Help> About.
Automatic update starts. After the update, start the browser again.
Disable VPN and third-party antivirus programs
VPN programs and antivirus software from an uncertified developer sometimes become a potential factor for HTTPS problems. To disable, follow these steps:
- Hold down the Win and K button, this will start Run.
- Type “Control Panel” and press ok.
- Go to Network and Sharing Center.
- Go to the left to “Change adapter configuration”.
- Right-click on the VPN connection and click “Disconnect”.