How to disable Wind Basic

You have just activated a Wind SIM (or better, WINDTRE ) with a new number to use for work and you are experiencing some anomalies: although you do not make any calls, weekly 50 cents are deducted from your phone credit and you have no idea why this happens. Did I guess? Well, then you should know that Wind Basic has most likely been activated on your new SIM.

Wind Basic is a basic tariff plan which, at a cost of 50 cents a week, allows you to call all national landlines and mobile phones at 29 cents/minute (without connection fee). In addition, it includes the sending of SMS for 29 cents and includes the SMS My Wind service, which allows you to know who called your number when it was busy or the phone was off or unreachable.

If you don’t remember having activated the service, Wind Basic is certainly the plan you chose when you activated the new SIM and it was automatically applied to you. How do you say? Not planning to continue using this plan? Then let me show you how to disable Wind Basic, it’s not difficult. You can do this either by phone or via PC, smartphone app or by physically going to a WINDTRE store. You find illustrated all the steps you need to take right below.

Index

• Deactivate Wind Basic by telephone
• Deactivate Wind Basic through the WINDTRE site
• Deactivate Wind Basic via the WINDTRE app
• Deactivate Wind Basic through the WINDTRE stores
• In case of problems

Deactivate Wind Basic by telephone

The most immediate solution to deactivate Wind Basic is to contact Wind customer service by calling the number 159, available free of charge for WINDTRE customers and it is possible to use this assistance mode at any day and time, even if I suggest you do it from 08:00. at 11.00 pm, given that in the other time slots some requests may not be taken care of.

Therefore, dial 159 on your phone, initiate the call and follow the instructions of the voice guide to speak to a consultant. From the tests I had the opportunity to carry out to draw up this guide, after calling 159, to do this you have to press key 2, wait a bit to receive assistance on the numbering from which you are making the call and, finally, press key 5 . If you wish to obtain assistance on another numbering, however, you must press key 1 and enter the number for which you wish to receive assistance.

When the first available consultant takes charge of your call, proceed to make your request by telling him that you want to deactivate Wind Basic. The consultant, after making sure that the plan is actually active on your SIM, will deactivate it. I urge you to follow his instructions and provide him with all the necessary data, so as to complete the operation without difficulty.

Note: the combination of keys to press on your phone to talk to a Wind operator is subject to change, therefore I recommend that you listen carefully to the voice guide and read my tutorial on how to talk to a WINDTRE operator for more information. .

Deactivate Wind Basic through the WINDTRE site

Among the “do it yourself” solutions to deactivate Wind Basic, you can consider the customer area on the WINDTRE website, where you can view your SIM credit, check the latest operations and the status of active offers.

Then connect to the home page of the WINDTRE website, click on the Login button located at the top right and click on the Login button. Then fill in the text fields that are located in the menu opened on the side, specify your login details and click on the Login button.

In case you are not registered yet, you can easily do it now by clicking on the Create your account button and following the instructions that are given to you on the screen (if you have any more difficulties, you can help you with the instructions I have provided in this other guide ).

Once logged in, click on the item Your Offer located on the left, locate the Wind Basic plan and disable the latter using the appropriate button (provided that the plan is actually active on your SIM).

If you have any problem in this regard, call the virtual assistant WILL, click on the little man located on the left and, after having written “deactivate promo [option name]” in the appropriate text field located at the bottom of the box open, click on the paper airplane icon to send the request and agree to speak to a consultant “in the flesh” by clicking the Yes button. As soon as a WINDTRE customer service consultant answers you, you can give him the information necessary to deactivate Wind Basic.

Deactivate Wind Basic via the WINDTRE app

If you do not have a computer available, you can also deactivate Wind Basic via the WINDTRE app, available for free for Android devices (also on alternative stores ) and iOS / iPadOS.

After installing and launching the app, log into your account or create it on the spot (if necessary). To do this, all you have to do is specify your WINDTRE number in the appropriate text field, confirm your identity by typing the verification code you will receive via SMS and that’s it ( more info here ).

Then press the little man icon (bottom right), write “deactivate Wind Basic” in the typing bar located at the bottom of the screen, press the paper airplane icon on the right and then press the Yes button appeared on the screen, so as to consent to speak with a human consultant.

Within a few minutes you can write to the consultant who will assist you what your intentions are. Follow his instructions scrupulously by providing him with all the information he needs and you will see that the procedure will be successful.

Deactivate Wind Basic through the WINDTRE stores

If to deactivate Wind Basic you prefer to go in person to a WINDTRE store, you can find the one closest to you by connecting to the telephone company website.

After visiting the site in question, allow the location of your device by clicking on the button that appeared on the screen and, as if by “magic”, all the shops in the vicinity will appear on the map. Alternatively, you can perform the search “manually”, providing your address in the appropriate text field and clicking on the correct occurrence, among those that are suggested.

Once you have identified the nearest shop, go there and external to one of the consultants who are present your will to deactivate the Wind Basic plan. They will surely be able to assist you.

In case of problems

If you are having problems with the deactivation of Wind Basic, you can contact Wind customer service and speak to an operator using the assistance methods that I have already explained to you in the previous chapters and which I have also told you about in depth in my guide on how talk to a WINDTRE operator.

If the problems with the deactivation of Wind Basic persist, or if the WINDTRE tariff plans are not to your liking, you can consider a change of operator while keeping your phone number (which is feasible through the so-called “portability of the number “). To find the offer that suits your needs, you can read one of my guides on the best telephone offers.

 

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