Employee internal experience: How to improve it from the first to the last day
BETTING ON THE WELL-BEING AND GROWTH OF COLLABORATORS NOT ONLY ALLOWS US TO RETAIN TALENT, BUT ALSO IMPROVES PRODUCTIVITY AND RESULTS.
There is a phrase attributed to Richard Branson , founder of the Virgin business empire and that has been repeated for decades in the offices of company decision makers. “ The first thing is not the clients, the first thing is the employees; take care of your employees and they will take care of your customers .” Today, the evolution of the concept is what we call Employee Experience in our industry . And, by the way, employees are the first customers of any company.
Talent retention has become the most important action plan for service companies. Improving the employee experience is currently one of the most used strategies and the pandemic burned all the books that theorized about managing human talent and how to do it in the best possible way.
How to achieve the best possible experience in this context?
Offering wellness and a healthy working life from day one. This is the strategy that the human talent areas of companies are implementing.
A GOOD RECEPTION
From the moment the candidate has been selected, the first contact with the company is key. Implement Induction programs that seek to reduce the uncertainties of the first days. It also establishes guidelines for how the new collaborator will be received by their colleagues, their bosses and the environment. The objective is to achieve a correct adaptation in the work environment.
PROFESSIONALIZATION CHANNELS
Once the collaborator has established himself, it is important to offer him growth paths through training and professionalization. The digital transformation requires permanent training, something that allows them to acquire new digital skills that improve their professional profile and their employability. In addition, it results in better customer service. It must be remembered that digital transformation is not just about integrating new technologies. It requires prior preparation of the staff, aiming to generate a culture of change and digital innovation. The success of this step strengthens your commitment to your task.
WAYS TO BUILD A CAREER
The trained person finds that they have new competencies to give; At that time, you have to offer them growth channels by assuming new roles and making a career in the organization.
Open spaces for internal promotions, where work and effort are valued, provide great personal growth, change the perspective with which the company is viewed and strengthen commitment levels.
FOLLOW-UP IN TELEWORKING
Among the challenges brought by the pandemic is getting work teams to work remotely, but not at any cost, but following a model that also meets the needs of employees.
TAKE CARE OF HEALTH
A good internal employee experience includes taking care of their physical, psychological and social health. The new generations seek to have their time for sports and for their social bonds; In addition, they appreciate when companies share their values.
This is what is called wealth business (healthy business), the model that sooner or later most companies will have to follow if they want to retain talent.
A 360 EXPERIENCE
The evaluations carried out indicate that being attentive to these needs translates into positive results for the collaborators and therefore in the companies, increasing the level of commitment to the position, which raises the satisfaction values of both the collaborator and the client with whom he interacts.