How to contact Alice Mail

You have been using the e-mail service for years You have been using TIM’s Alice Mail and have never had major problems consulting your correspondence or exchanging emails with your contacts. In the last few days, however, you have been experiencing difficulties both in sending and receiving messages in your mailbox, for apparently inexplicable reasons (the system “insists” on showing you only generic error messages).

In short: it is as if your e-mail box was “isolated” and, since you also use it for work, you urgently need the situation to be resolved immediately. Let me guess: you would need to consult technical support but you don’t have a clue what the contacts of the latter are, right? Well then, if you want, I can help you by explaining it in a simple and clear way how to contact Alice Mail.

Since TIM is the provider of the service, you will have to contact the famous Italian telephone company for assistance: you can do it via call center, computer and smartphone app. As you can see, therefore, you have a fair possibility of choice, and it is up to you to select the communication channel you prefer. That said, since you have a problem to solve, I’m not stealing any more precious time. I wish you a big good luck for everything!

Index

• How to contact Alice Mail by phone
• How to contact Alice Mail by computer
• How to contact Alice Mail via app

How to contact Alice Mail by phone

Are you interested in knowing how to contact Alice Mail operator and, being little used to using computers and smartphone apps, would you prefer to resort to the classic telephone call? In this case, you can dial TIM’s toll-free number 187, which allows you to contact TIM for Alice Mail and any other service offered by the operator.

This number can be reached from Italy, both from a fixed line and from a mobile phone, and it is possible to use it even if you are not a TIM customer. The number is active 24 hours a day and to speak to an operator just press key 2 twice in succession on the telephone keypad after listening to the assistance options displayed by the recorded voice (the combinations to press could change from moment to moment. other, so pay attention to the indications of the recorded voice).

If you are abroad, you can contact TIM at the numbers +390285951 and +390636881: the switchboard will put you directly in contact with the assistance number, 187 which I have just told you about.

Alternatively, if TIM is your telephone operator for the mobile line, you can also dial the number 119. The latter is free for TIM customers and is active 24 hours a day. If you are outside Italy, the number you need to call is +393399119, which will automatically redirect you to 119 (in this case, the call is free only if you are calling from a country of the European Union ).

Finally, if you have signed a contract with TIM for connecting to the Internet via fiber, you can also contact assistance for the e-mail service by typing 1949 on your telephone keypad. In short: now you know who to contact for Alice Mail by phone in any situation!

How to contact Alice Mail by computer

You are using a computer, you are having several problems with Alice’s e-mail service and you are therefore asking yourself more and more often “how can I contact Alice Mail”? Don’t despair: there are several assistance channels that can be reached from your computer (as well as from smartphones and tablets).

If you are a TIM customer and you have already registered with an email address and a TIM telephone number (landline or mobile) in the customer area of ​​the operator’s site in question, you can access the latter to receive the help of which you need.

In this case, simply connect, with any browser, to the address tim.it and click on the item MyTIM located at the top right. You will then have to enter the email address and password associated with your MyTIM account in the appropriate fields and finally press the Login button. If you are not registered yet, click on the Register link and fill out the form that is proposed to you. Read more here.

This will open your personal customer area, from which you can chat with a TIM operator by going to Assistance and then to Start Chat. For other details about it, see my tutorial on how to contact a TIM operator ).

In addition, for some time TIM has been providing its own virtual assistant, Angie, for every need. To interact with the latter, just click here. Next, tap on the female face icon at the bottom right. In the window that opens, type alice mail and send, then press the Alice button (@ alice.it ) and, from here, choose the most suitable assistance option for your case by pressing the appropriate buttons ( I do not send/receive mail, Problems with Username and Password, Mail configuration parameters etc.).

Do you often use the very popular social network Facebook ? Then contacting TIM via direct message could be the right option for you. The assistance of the official page of the aforementioned operator is always at your disposal to provide you with help (for faster answers, the availability time slot is from 07:00 to 24:00 ) and contacting her is very simple.

Then open this page and, if necessary, log in by entering the email address and password of your account. Next, click on the Message button at the top right, type the message text in the field at the bottom, in the window that opens on the right and, finally, press the Enter key. Easy, right?

TIM’s assistance can also be contacted via Twitter. On the latter, the accounts dedicated to assistance for mobile telephony are available are  @ TIM4UAlessio,  @ TIM4UGiulia  and  @ TIM4UStefano and those dedicated to assistance for fixed telephony @ TIM4ULuca,  @ TIM4UFabio  and  @ TIM4USara.

To contact the latter, linked to their respective pages, follow them, press the Tweet button and write your message requesting assistance and wanting to receive an answer in private. Do not enter private data, as the message will be public. Within a few minutes or a few hours, the chosen TIM account will reply to you and give you the instructions to continue the conversation in private.

How to contact Alice Mail via app

Do you want to know how to contact Alice Mail from smartphones and tablets? No problem. First of all, you can proceed through the social networks as explained above, then through the official Facebook and Twitter apps.

Alternatively, you can use the MyTIM app, which can only be used if you are a TIM customer and have created a MyTIM account using an e-mail address and a TIM landline or mobile number (I explained how to register in my guide on how to create a TIM account ).

To download the application in question a smartphone or tablet Android, please visit this page of the Play Store (if your device does not have access to Google services also controls the alternative store ) and press the button Install. Otherwise, if what you are using is an iPhone or an iPad, visit the application page on the App Store, press the Get / Install button and, if requested, verify your identity via Face ID, Touch ID or Apple ID password.

Once you have the app, launch it from the home screen or the app menu and repeatedly press the Next button to skip the initial tutorial. Finally, press the Accept button, then the I’ve read button and, to conclude, tap the Accept button again.

At this point, log in by typing the email address and password of your TIM account and press the Login button (if you are connected from the TIM network you will be identified automatically =. Once you have accessed the main page of the app, tap on the cartoon icon (the Chat item ) at the bottom and start your conversation with the virtual assistant Angie (I showed you in this chapter of this tutorial which keywords to type in the chat field).

If you prefer to receive assistance from a live operator, type human operator in the field below and press the triangle icon located at the bottom right. You will be put in contact with the first available operator after selecting the type of assistance you want to receive. In conclusion, I would like to point out that TIM also provides you with a technical assistance number to contact via the WhatsApp instant messaging app (downloadable on Android and iOS ).

In this case, just add the number 3351237272 to your contact list and start chatting immediately with it, once the aforementioned application is started. Finally, for any other doubts, I also invite you to take a look at my guide on how to solve problems with Alice Mail and the one on how to contact a TIM operator.

 

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