PS4 Error Codes

January 5, 2022 Henry Jackson 0 Comments

Here you will find all known PS4 error codes with the appropriate measure to resolve the error message. The list is extremely long, which is why it is very useful to use the table search function. First check whether your error code is a CE (other / general) , E (external) , NP (server) , NW (network) , SU (software update) or WV; WS (Internet) error. You can recognize this by the first letters of the code (example: NW -31194-8 = NW network error)

Many of the error codes listed arise either from problems with your own Internet connection or from partition problems on the PS4 hard drive .

We therefore always recommend a stable Internet connection via LAN cable instead of the console’s built-in WLAN module. This not only reduces unnecessary latency in multiplayer games, it also increases the download speed of updates and other content from the PS Store.

Hard disks tend to work improperly over time, since fragments are created when writing and reading the data, which increases loading times and unexpected errors occur in the system. In the case of a PC, this problem can be easily remedied by defragmenting the hard drive. With the PS4, it is advisable to reinstall or completely replace the entire hard drive after several years of use. Often, a complete replacement makes more sense, as newer hard drives provide more storage space and are also significantly faster. Everything is clearly explained in our tutorial on hard drive replacement!

Table of Contents

CE (Other / General) errors


CE-35239-2	PS4 system update required to use network functions.	1: Turn on PS4. 2: (Settings). 3: (System Software Update) Follow the steps on the screen to update the system.
CE-35327-0	Cannot connect to the server. The PSN is currently overloaded with excessive traffic.	Try logging into the PSN at a later time.
CE-34452-8	Download file could be damaged.	1: Delete the loaded file from the home screen and restart the PS4. Reload the file from your library. 2: Renew your network settings. Try using a static IP or a different DNS server. 3: The PSN may be overloaded, so please try again later. If the error occurs later, go to [Settings]> [Initialize PS4 (reinstall system software)]. Follow the on-screen instructions to complete the installation.
CE-32875-5	An internal system error has occurred. Current date and time information could not be obtained.	1: Connect your PS4 to the Internet 2: Select [Settings]> [Date and time settings]> [Set automatically] 3: If the error persists, contact official PlayStation Support.
CE-37533-1 CE-37534-2 CE-37535-3 CE-37536-4 CE-37537-5 CE-37538-6	Face recognition failure.	Turn on the PS4 and scan your face again from the PS4 camera.
CE-35657-6 CE-30002-5 CE-33177-1	Application could not be started. The file may be damaged.	1: Select [Notifications]> [Downloads] and delete the notification with the error. 2: Back up your data with a USB stick or with the PS + online storage. Start the safety mode of the PS4 and select 5. [Refresh database]
CE-32937-4	Failed to download the file.	1: Select [Repeat] on the error message. 2: restart the PS4 and reload the file. 3: If the error occurs again, try later. The network may be overloaded.
CE-32920-6	Download of the file was canceled because the content does not need to be downloaded.	1: Select [OK] at the error message. Go to [Settings], there to [PSN] and select [Restore Licenses] 2: Select the game concerned and check whether the purchased content can be found. If subscription content such as a Season Pass was purchased, it should be visible in [Settings]> [PSN]> [Account information]> [Services list]. 3: If the content you purchased is not in the game, restart the PS4 and repeat step 2.
CE-33950-0	A connection to the server to check the license could not be established.	There seems to be a problem with the server. Please try again later.
CE-37732-2 CE-36244-9	The downloaded file may have been corrupted while it was being downloaded.	1: Delete the loaded file from the home screen and restart the PS4. Reload the file from your library. 2: If the error code persists, go to [Settings]> [Initialization]> [Initialize PS4] and initialize the PS4. 3: If the error occurs again, there may be problems with the hard drive (HDD) of the PS4. If the hard drive was recently replaced, it should be replaced with the previously used hard drive.
CE-32928-4	The download of the file was canceled because the download of this content was previously performed and canceled.	1: Go to [Notifications]> [Downloads] and check whether the content can be found on the list. Delete the file via [Options] and try to start the download of the content via the library again. 2: If the error occurs again while downloading the file, do a backup via USB stick or via PS + online storage and start the Safe Mode of the PS4. To do this, first turn off the PS4. Then hold the PS4’s power button until you hear a beep twice – one tone after you press it, one tone seven seconds later. Connect the Dualshock 4 controller with a USB cable and press the PS button. Now select [Restore database] in Safe Mode. When the process is finished, upload the data from the backup and start downloading the content from the library again. 3: If the error code persists, go to [Settings]> [Initialization]> [Initialize PS4] and initialize the PS4.
CE-32889-0	An error has occurred in the game or the application.	An error occurred while using a game or an application. Check the internet connection via [Settings]> [Network]> [Test internet connection]. If the PSN registration fails the test, please try again later
CE-32883-4	Internal error.	Turn off the PS4 and restart the system.
CE-33179-3	Application was not found.	After the installation is complete, repeat the process. The installation of add-ons fails until the application / game has been completely installed.
CE-33991-5	Connection failure	You have a problem with your network connection. Please take the following steps: 1: The PlayStation Network may be out of order. Check if all services are online. 2: If the services are online, check your internet connection. You can test your connection under [Settings]> [Network]> [Test Internet connection]. 3: update your router’s firmware. Restart the router and check whether you can now use the online services.
CE-34788-0	Update file cannot be used.	The update file on your USB storage device cannot be used. To install an update, you have to make sure that you are using the latest update file. You can find them HERE !
CE-30774-1	Update cannot be carried out	The PS4 could not be updated via USB stick, please try to update via the Internet.
CE-34335-8	No hard drive found in the PS4	The PS4 could not find a hard drive. Please try the following steps: 1: Switch off the PS4 and then pull out the power supply. Then check whether the hard drive has been installed correctly . 2: If the problem persists, the hard drive may be defective or your PS4 needs a repair. To do this, contact PlayStation Support.
CE-34878-0 CE-36329-3	An error in an application or in the system	1: Close the application, install the latest update of the application if available and update the firmware of the PS4. Then restart the console. 2: If a PS4 camera is connected, remove it from the PS4 and restart the console. Then go to [Settings]> [User]> [Login Settings] and switch off “Face Recognition”. 3: If you have already replaced the hard drive, reinstall the original one in the PS4. 4: If the error occurs again, go to [Settings]> [System]> [Reinitialize PS4]. 5: If the steps didn’t help before, contact PlayStation Support.
CE-33743-0 CE-33945-4	Connection to the server failed	You may have a problem connecting your PS4 to your own network. Please try the following steps: 1: The PlayStation Network may be currently inactive. Check the status here . Also check whether the servers of the respective game are not offline. 2: If all servers are active, check whether your internet connection is working properly. go to [Settings]> [Network]> [Test Internet Connection]. 3: Check whether the latest system software is installed on your router. If it doesn’t, update your router.
CE-30392-7 CE-30608-7	Hardware error	Your PS4 needs repair. Contact PlayStation Support for this .
CE-33992-6	Error logging into the PlayStation network	Make sure you are logged in to PSN before doing the network test. The error can also appear during maintenance work on the PSN. You can find the current PSN status here .
CE-30005-8	Failed to get internal hard drive or Blu-ray drive.	It seems your PS4 is having problems reading the data from your hard drive or Blu-ray drive. 1: Remove the CD from the PS4 drive and check that it is clean and has no damage. 2: If the CD is in good condition, start the safety mode and select [Restore database]. 3: If the error occurs again, contact PlayStation Support .
CE-32947-5	File could not be downloaded	1: Check if your PS4 is properly connecting to your network. To do this, go to [Settings]> [Network]> [Test internet connection]. 2: Delete the downloaded file (if it is in your library) and try to download it again. 3: If the error occurs again, contact PlayStation Support .
CE-32807-0	License error	1: First set your account with the error to secondary and then back to primary. To do this, go to [Settings]> [PSN]> [Activate as your primary PS4]> [Deactivate] and then [Activate] again. 2: Go to [Settings]> [PSN]> [Restore Licenses]> [Restore] 3: If the error occurs anyway, please try again later. It is possible that the PlayStation network is currently being worked on and the servers are not activated.
CE-34861-2	Connection to the server failed	1: If you have not had any problems with the Internet before, it could be that the servers of the respective game or the PlayStation Network are currently down. Check the status of both servers. 2: If you keep getting the error every time you connect to the internet, check your SSL settings.
CE-33983-6 CE-33984-7 CE-33985-8 CE-33986-9 CE-33987-0 CE-33988-1 CE-33989-2 CE-33990-4	Bad internet connection	1: The PlayStation Network could be currently inactive. Check the status here . Also check whether the servers of the respective game are not offline. 3: If the previous steps didn’t help, turn your router off for 5 minutes and then turn it on again. 2: If all servers are active, check whether your internet connection is working properly. go to [Settings]> [Network]> [Test Internet Connection]. 4: If step 3 did not help either, check whether the latest system software is installed on your router. If it doesn’t, update your router.
CE-35287-5	Connection to the server failed	The PlayStation network or the servers of the respective game are currently under maintenance. Please try again later.
CE-34224-5	System internal error	1: Back up your data with a USB stick or with PS +. Navigate to [Settings]> [Initialize]> [Reinitialize PS4] 2: Restore your backed up data. 3: If the error is not resolved, your hard drive may be defective. Try a different hard drive or contact PlayStation Support .
CE-35486-6 CE-35463-1	The CD cannot be played	1: Copied CDs are not recognized by the PS4. Check whether the CD used is an original one. 2: Supported formats: Blu-ray Disc: BD-ROM, BD-R / RE (BDAV, BDMV) DVD: DVD-ROM, DVD-R / RW (video mode, VR mode), DVD + R / RW Unsupported Formats: CD, BD-RE ver.1.0, BD-R / RE XL, DVDs that are incomplete 3: Check whether the CD is clean and not damaged. 4: If the CD is in good condition, start the safety mode and select [Restore database].
CE-30784-2	PS4 cannot recognize the USB stick	1: Make sure the USB stick supports USB 2.0 or USB 3.0. 2: Make sure that the USB stick is properly inserted into one of the USB ports on the PS4. Wait a short time before calling up the data on the stick. 3: Make sure that there are not multiple partitions on the USB stick. 4: Format the USB stick on a PC or Mac and try again.
CE-34305-5	Information cannot be read from the hard disk	1: Turn off the PS4 and then pull out the power supply. Then check whether the hard drive has been installed correctly . 2: If the problem persists, the hard drive may be defective or your PS4 needs a repair. To do this, contact PlayStation Support.
CE-30012-6	Internal error	1: Update the PS4 to the latest firmware 2: Clean the CD and check that it is not damaged. 3: Turn the PS4 off and on again.
CE-35230-3	Communication with the DNS server timed out	Navigate to [Settings]> [Network]> [Set up internet connection]> [individual] and change the DNS setting.
CE-34544-0	Application cannot start. The database could be damaged.	1: Make sure you have the latest firmware on your PS4 by navigating to [Settings]> [System Software Update]. 2: Make sure you have the latest version of the game installed. To do this, go with the cursor on the respective game and press the OPTIONS button and select [Check for updates] 3: If the error persists, start the safety mode and select [Restore database] 4: If the error persists after performing steps 1-3, pull the CD out of the drive slot. Then back up the saved data of the respective game and then delete it from the hard drive of your PS4. Reload the game and wait until the game is fully installed. Then check whether there is an update to the application and install it if necessary.
CE-35340-5	Error connecting “Live from PlayStation”	The service is currently under maintenance. Please try again later.
CE-35406-8	Error connecting between PS4 and PS Vita	In order to be able to use Remote Play it is required that both the PS4 and the PS Vita are logged in to the same profile.
CE-33191-7	No CD inserted	In order to play the game, you will need to insert the appropriate CD into the PS4 system.
CE-35489-9	Unsupported region	The region of the game or movie is not supported by your PS4 system. There is no way to change the setting of the region.
CE-33676-5	The file is either defective or the system cannot recognize it	1: If the error occurs when choosing a new design, try to download the relevant design again. 2: If the error does not appear in connection with the designs, navigate to [Settings]> [PSN]> [Restore Licenses]> [Restore] 3: If the error persists, start the PS4 in safety mode and select [7. Reinitialize PS4]
CE-33319-9	The video / screenshot cannot be uploaded because you have reached the service limit.	Please refer to the service provider’s upload guidelines. If you’re using Dailymotion, please review the upload guidelines and try again after 24 hours. Limits set since Sept. 2015: – 96 uploads per day – 2 hours of video per day – 60 minutes per video
CE-32921-7	The system cannot read the disc.	1: Eject the disc from the system and make sure it is not dirty, scratched, or damaged. 2: Make sure the format of the disc is supported by PlayStation 4. Supported disc formats: Blu-ray Disc: BD-ROM, BD-R / RE (BDAV, BDMV) DVD: DVD-ROM, DVD-R / RW (video mode, VR mode), DVD + R / RW Playback The following disc types are not supported: CD, BD-RE Ver.1.0, BD-R / RE XL, DVDs that have not yet been finalized 3: If the error persists, shut down the system, restart it in safe mode and try to rebuild the database using option 5 in secure mode.
CE-38612-0	The application data on the hard drive is likely partially damaged.	1: Save your game saves on a USB storage device or in the online storage of PlayStation Plus. 2: Delete the application, then reinstall it. To do this, follow the steps below: – Press the OPTIONS button on your controller while highlighting the application’s icon on the home screen, then select [Delete]. – If you have a disc version of the game, insert that into your PlayStation 4 system. If you purchased the game on PlayStation Store, go to the Library and download the application again. 3: If the error persists after performing these steps, go to [Settings]> [Initialization]> [Initialize PS4]> [Quick] and initialize the system. Then install the application. 4: Once you’ve updated your hard drive, you can try using the hard drive that came with your PlayStation 4 system.
CE-33126-5	Transfer must be canceled. The text or settings associated with this channel may be invalid.	Make sure the description of the YouTube broadcast is no more than 200 characters.
CE-35918-6	Disc could not be read.	1: Eject the disc from the PS4 system and check if it is dirty or damaged. 2: Enter another PS4 game disc, Blu-ray Disc, or DVD to see if it works. 3: If other discs can be read without any problems, the disc you are trying to use may be faulty and should be replaced. If other discs don’t work either, please contact PlayStation Support .
CE-36249-4	Content cannot be downloaded. The download date has not yet been reached.	1: Try to download the content again when the release date is closer. 2: To activate the automatic download function, go to [Settings]> [System]> [Automatic downloads and uploads] and activate> [Saved data and update file].
CE-33937-5	Content cannot be used. To use the content, buy it from the PlayStation®Store.	This content can only be used by people who have a license for it. If you want to use the content, buy it in the PlayStation®Store or switch users.
CE-34867-8	Wrong disc inserted.	Please insert the correct disc and restart the game.
CE-32951-0	There was a problem with the network connection.	If you cannot connect to the PlayStation Network (PSN), please try the following: 1: Make sure the PSN services are available. 2: If the PSN is available, test your internet connection. Go to [Settings]> [Network]> [Test Internet Connection] and check whether the connection to the Internet is possible. 3: Make sure the router has the latest firmware or software. You can get more information on this from the router manufacturer’s website or from your Internet provider.
CE-38702-0	No information could be obtained from the server. There may be problems with the network or the Internet connection.	1: restart your router. 2: restart the PS4. 3: Contact your internet service provider to check the status of your internet connection. 4: Reset the router and select [Settings]> [Network]> [Set up Internet connection] on your PlayStation 4 to reconnect the router. For details, see the instructions for use that came with the router. 5: Update the router’s firmware to get the latest version. For details, see the instructions for use that came with the router. 6: Select [Settings]> [Network]> [Test internet connection] and then check the status of your internet connection. 7: PlayStation ™ Network may be temporarily busy. Check the current status on playstation.com and try again later. 9: If you can’t connect to a service outside of the PlayStation ™ Network, check the status of the respective service. 8: Your firewall or security settings may prevent you from connecting to the network. Make sure that the following port numbers are not being blocked by devices on your network: TCP: 80, 443, 3478, 3479, 3480 UDP: 3478, 3479
CE-35413-6	Your remote play PIN is wrong.	Please enter the correct PIN.
CE-32930-7	Data downloaded to the hard drive may be damaged.	1: Go to the home screen and press the OPTIONS button while highlighting the content icon. Select [Delete] to delete the contents. 2: Then download the content again.
CE-38604-1	Application cannot be downloaded because a disc version of the game is installed.	– Highlight the application on the home screen and delete it by pressing the OPTIONS button and selecting [Delete]. Start the download again. – PlayStation 4 ensures that the saved game data is retained. However, extras for the game will need to be downloaded again.
CE-32869-8	The application could not start because the information was invalid. The database may be partially damaged.	1: Start the PlayStation 4 system in safety mode and select [5. Rebuild database]. 2: Attempt to start the app. If the error persists, restart the system in safety mode and select [3. Update system software] or [4. Rebuild database]. 3: If the error only occurs with a specific application, delete that application by pressing the OPTIONS button on your controller while highlighting the application on the Home screen and selecting [Delete]. Reinstall the application from PlayStation Store. 4: If the error occurs with several or all applications, back up your saved data in [Settings]> [Management of data saved by the application]> [Saved data in system memory] and initialize the PlayStation 4 system in [Settings]> [ Initialization]> [Initialize PS4]> [Fast].
CE-39984-3	PS4 received an IP address but cannot connect to the internet.	1: Check your network settings and perform an internet connection test. 2: If you’re using a Wi-Fi hotspot, you may need to log into the hotspot’s network to connect to the internet. 3: If you can’t open the PS4 internet browser, go to Settings> User Guide, which will show you a login page for the WiFi hotspot.
CE-35451-8	There was an error connecting to the server.	1: The PS4 system needs to be restarted. 2: If the error persists, there may be a persistent problem with the server. Please try again after a while. You can check the current network status at PlayStation.com .
CE-37704-1	The download was canceled because there was not enough space on the hard disk	1: Attempt to delete applications on the home screen by pressing the OPTIONS button on your controller and selecting [Delete]. You can re-download content from the library at any time. 2: If the error persists while downloading application update files, first delete the game application and then download the content again from the library.
CE-38706-4	Cannot connect to the server.	1: restart the PS4 system. 2: restart your router. 3: Contact your internet service provider to check the status of your internet connection. 4: Reset the router, select [Settings]> [Network]> [Set up Internet connection] and reconnect to the router. You can find detailed information in the instructions for use of the router. 5: Update the router’s firmware to the latest version. You can find detailed information in the instructions for use of the router. 6: Select [Settings]> [Network]> [Test internet connection] and check the status of your internet connection. 7: Firewall or other security settings may prevent you from connecting to the network. Make sure the following port numbers are not being blocked by devices on your network: TCP: 80, 443, 3478, 3479, 3480 UDP: 3478, 3479 8: If you cannot connect to a service outside of the PlayStation ™ Network, check the status of the service concerned. 9: The PlayStation ™ Network may be temporarily busy. Please try again later. You can check the current network status under [Settings]> [Network]> [View status of PlayStation ™ Network services] or on your PC or smartphone at PlayStation.com .
CE-35485-5	Disc cannot be played.	1: Check if the parental controls are preventing the disc from playing. 2: Make sure the disc is not dirty or scratched.
CE-34883-6	Your remote play PIN is wrong.	Enter the correct PIN.
CE-40852-9	A server error occurred.	– If the problem persists, customer support will help at eu.playstation.com/contact . – For more tips and advice on using a PlayStation system, visit the technical support forums at community.eu.playstation.com.
CE-38633-3	Your transmission was interrupted due to a server communication error.	The quality of your network connection may not be sufficient to support the selected transmission quality. Try the following: 1: Reduce the transmission quality. You can choose the quality when you start a broadcast on PS4. To do this, go to [Broadcast Game]> [Quality]. 2: Make sure your router has the latest firmware. Update your router’s firmware. You can obtain more detailed information on this from the operating instructions for the router or from your Internet provider. 3: Is the network overloaded? When a lot of people are online, the connection can slow down. Try again at another time.
CE-35235-8	Your transmission was interrupted due to a server communication error.	The quality of your network connection may not be sufficient to support the selected transmission quality. Try the following: 1: Reduce the transmission quality. You can choose the quality when you start a broadcast on PS4. To do this, go to [Broadcast Game]> [Quality]. 2: Make sure your router has the latest firmware. Update your router’s firmware. You can obtain more detailed information on this from the operating instructions for the router or from your Internet provider. 3: Is the network overloaded? When a lot of people are online, the connection can slow down. Try again at another time.
CE-36297-7	Your transmission was interrupted due to a server communication error.	The quality of your network connection may not be sufficient to support the selected transmission quality. Try the following: 1: Reduce the transmission quality. You can choose the quality when you start a broadcast on PS4. To do this, go to [Broadcast Game]> [Quality]. 2: Make sure your router has the latest firmware. Update your router’s firmware. You can obtain more detailed information on this from the operating instructions for the router or from your Internet provider. 3: Is the network overloaded? When a lot of people are online, the connection can slow down. Try again at another time.
CE-40890-1	Your transmission was interrupted due to a server communication error.	The quality of your network connection may not be sufficient to support the selected transmission quality. Try the following: 1: Reduce the transmission quality. You can choose the quality when you start a broadcast on PS4. To do this, go to [Broadcast Game]> [Quality]. 2: Make sure your router has the latest firmware. Update your router’s firmware. You can obtain more detailed information on this from the operating instructions for the router or from your Internet provider. 3: Is the network overloaded? When a lot of people are online, the connection can slow down. Try again at another time.
CE-32899-1	Cannot connect to the server.	1: restart your router. 2: restart the PS4. 3: Contact your internet service provider to check the status of your internet connection. 4: Reset the router and select [Settings]> [Network]> [Set up Internet connection] on your PlayStation 4 to reconnect the router. For details, see the instructions for use that came with the router. 5: Update the router’s firmware to get the latest version. For details, see the instructions for use that came with the router. 6: Select [Settings]> [Network]> [Test internet connection] and then check the status of your internet connection. 7: PlayStation ™ Network may be temporarily busy. Check the current status on playstation.com and try again later. 8: Your firewall or security settings may prevent you from connecting to the network. Make sure the following port numbers are not being blocked by devices on your network: TCP: 80, 443, 3478, 3479, 3480 UDP: 3478, 3479 9: If you can’t connect to a service outside of the PlayStation ™ Network, check the status of the respective service.
CE-40911-5	PlayStation VR error code	You are getting this error code because you did not install the latest PS4 system software when you start PlayStation VR. The latest system software also includes the latest PS VR software. 1: Update your PS4, under [Settings]> [Update system software] 2: When your PS4 has restarted and the new system software is installed, switch on your PS VR. 3: The PS VR software will then be updated automatically.
CE-40305-2	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40325-4	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40312-0	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40313-1	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40314-2	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40315-3	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40316-4	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40317-5	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40318-6	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40319-7	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40320-9	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40321-0	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40322-1	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40323-2	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40324-3	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40306-3	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40307-4	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40327-6	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40309-6	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40326-5	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-40311-9	An error occurred while updating the VR device software.	Step 1: Make sure your PS VR system (PS4, processor unit, and head-mounted unit) is properly and securely connected, and then try again. Step 2: Update the PS VR device software – instructions are below. 1: Make sure your console is online and that both your PlayStation 4 and PlayStation VR have been updated with the latest system software. 2: update your PS4 system software. Go to [Settings]> [System Software Update]> [Next] if a newer version of the system software is available. 3: Turn on your PS VR system to update the device software. Alternatively, you can start the update by going to [Settings]> [Devices]> [PlayStation VR]> [PlayStation VR device software]> [Update PlayStation VR device software].
CE-34632-8	Content does not exist	The content cannot be used at the moment. Please contact PlayStation Support .
CE-36275-3	Error transferring a comment	1: Make sure that your router is not blocking port TCP 6667. 2: The streaming service could currently have server problems. Please try again later.
CE-37700-7	The download ended prematurely because the content is not available in the PS Store.	1: Make sure you have downloaded the correct content 2: If you have tried to download a pre-ordered title, make sure that the title is downloaded within the specified date.
CE-36485-6	The USB data carrier cannot be read	– Make sure that the USB data carrier is fully inserted into the USB port. – Check whether the data carrier is in the correct format (FAT or exFAT) – If the message “This USB data carrier cannot be used” appears, it is most likely an unsupported product.
CE-36275-3	Error submitting the comment to the live stream	1: Make sure that your internet router is not blocking port TCP 6667 2: The server of the live stream may be overloaded. Please try again later or visit the operator’s website for more information.
CE-30905-7	Your bluetooth device could not be connected	The PS4 could possibly be connected to another device. – Restart the console and try again – Install the latest system software if the error persists
CE-33327-8	PlayStationVR USB Error	1: Turn off the PS4 console completely 2: Remove the power cable from the PSVR processor unit and leave the cable unplugged for at least 2 minutes. Also remove the USB connection between PS4 and PSVR. 3: Reconnect all cables properly. 4: Start the PS4 console
CE-39935-9	There was an error connecting to the PlayStation Network.	PlayStation Network may be undergoing maintenance. Please try again later. Check the status here
CE-38606-3	The content cannot be downloaded	Contact PlayStation Support .
CE-41901-5	Use an external data carrier that meets the requirements.	250GB minimum, 8TB maximum
CE-41902-6	Use an external data carrier that meets the requirements.	USB 3.0 or higher If your data carrier supports USB 3.0, make sure that it is plugged into the port quickly and firmly.
CE-41899-1	Error connecting an external data carrier	Connect the USB storage device directly to the PS4 console
CE-30022-7	Failed to format the hard drive	– Format the hard drive again – If the error persists, switch the console again and then format the HDD
CE-30006-9	Hard drive failure	– Reconnect the hard drive and repair the filesystem according to the instructions. – If the error persists, use a different hard drive
CE-41558-3	The application cannot be started	– Check whether newer system software is available and install it – Uninstall the application and download it again
CE-42041-1	Not enough storage space available	Delete unused games or demos to free up some more space.
CE-42040-0	Not enough storage space available	Delete unused games or demos to free up some more space.
CE-39985-4	There was an error connecting to the PlayStation Network.	PlayStation Network may be undergoing maintenance. Please try again later. Check the status here
CE-38703-1	Cannot connect to the server	1: Restart the console and the Internet router 2: Check your router to see if there is a working Internet connection. 3: Make sure that the following ports are not blocked by your router: TCP: 80, 443, 3478, 3479, 3480 UDP: 3478, 3479
CE-32894-6	The connection to the server was interrupted	1: The PlayStation Network may be busy at the moment. Please try again later. 2: Check your internet connection on the router and on the console 3: Make sure that no processes are running with a high data rate. (HD video streaming)
CE-32723-7	The item is damaged or cannot be recognized by the system.	1: If the error occurs when changing a theme, try downloading the theme again. 2: For other content, check that you have a valid purchase license. If this is the case, then navigate to [Settings]> [PlayStation ™ Network / Account Management]> [Restore Licenses]
CE-37857-0	USB storage device is not recognized by the PS4 system.	1: Connect the USB storage device to the PS4 console 2: If the error occurs, try again with the other USB port. 3: Make sure the storage medium format is FAT or exFAT. 4: If the error persists, contact PlayStation Support.
CE-30008-1	An error occurred while loading the application	1: Reboot the console and try to start the game or app again 2: If the error persists, delete the application and download it again from the PS Store
CE-41853-1	The selected content is not available	The contents of the system software update could not be loaded. Please visit the official PlayStation Firmware Update website .
CE-30028-3	An error occurred within the game.	The feature or the extension cannot be called up. Please try again later or contact the game manufacturer for further help.
CE-38704-2	A server error occurred.	Server access is currently not possible. Please try again later. We apologize for the inconvenience.
CE-42747-4	Firmware update of the PS4 system is required	-An important firmware update must be carried out in order to connect to the PlayStation network. – Navigate to [Settings]> [Console Update] and follow the steps on the screen to update the console.
CE-34719-4	Function currently not available.	The share function cannot be used at the moment. Please try again later. We apologize for the inconvenience.
CE-32809-2	There was an error starting the game.	1: Please set your PS4 console to primary. Navigate to [Settings]> [Account Settings]> [Activate as primary PS4 console]> [Activate] 2: Now restore the licenses. [Settings]> [Account Settings]> [Restore Licenses]
CE-40841-7	There was an error starting the game. The data is damaged.	1: Create the game licenses. [Settings]> [Account Settings]> [Restore Licenses] 2: If the error persists , delete the game or application and download it again from the PlayStation Store.

E (external) error


E-82000028 E-8200002E E-8200012C E-8200002A E-82000054 E-82021054 E-82027850	The credit card information is invalid	The credit card details entered in the PlayStation Network account are invalid. Please carry out the following steps: 1: Navigate to [Settings]> [PSN]> [Account information]> [Credit]> [Payment methods] and make sure that the entered credit card details are correct. 2: Make sure that the registered address is identical to the credit card.
E-82000102	Error adding credit to a secondary account	Secondary accounts are not linked to a valid payment method. Please use your main account to add credit.
E-8200012F	Invalid Code	Check whether the code has been entered exactly.
E-8F000001	Failed purchase	Buy the game directly from the PS Store and not from within the game demo
E-82F001F8 E-800085D1 E-82E101F6 E-8200013A	Connection to the server failed	The PS4 could not connect to the server. Please try again later. You can find the PSN status here .
E-82000050 E-82000163	The address of your PSN account does not match the address of your credit card or there is a server problem	1: Make sure that the address of the PSN account is exactly the same as the address of your credit card. 2: At the moment it is not possible to change the address of the PSN account via the PS4. So visit the following website with a PC and change your settings. 3: If the error persists, check the server status of the PSN. You can find the PSN status here .
E-82000171	The credit card information is invalid	The credit card details entered in the PlayStation Network account are invalid. Please carry out the following steps: 1: Navigate to [Settings]> [PSN]> [Account information]> [Credit]> [Payment methods] and make sure that the entered credit card details are correct. 2: Make sure that the registered address is identical to the credit card.
E-82000138	Error adding funds with a code or payment method	Make sure your PSN balance doesn’t exceed the € 150 limit. If this is the case, redeem the code at a later date as soon as you do not exceed the limit.
E-82F001F7	PSN maintenance work	Maintenance work is currently being carried out on the PSN. Please try again later. You can find the PSN status here .
E-82000113	Voucher code cannot be redeemed	At the moment we cannot check the validity of the voucher. Please try again later.
E-82000134	The region of the voucher is not the same as the region of your account	This product or content is not available in your country
E-FFFFFFFF	System internal error	Update the system to the latest firmware. If the error persists, contact PlayStation Support .
E-80411302	Internal error	1: Close the application, then turn your PS4 off and on again. If the error occurs in the PS Store, close the store and open it again. 2: If the error persists, navigate to [Settings]> [Initialization]> [Reinitialize PS4]
E-82000156	Redeeming multiple codes too quickly	For security reasons, there is a limit on how quickly and how many codes can be redeemed at a certain time period. Please try again later.
E-82E0001C E-82E01050	Access Denied	The account has been banned. Contact PlayStation Support for more information .
E-80F00800	Download file could be damaged	1: Delete the downloaded file from your library, then download it again from the PS Store. 2: If the error persists, navigate to [Settings]> [Initialization]> [Reinitialize PS4] 3: If the error persists, the hard disk could be defective or not properly connected. Check the functionality of the hard drive.
E-8200011a	Error playing content	1: If you can’t play the content you want, delete it and download it again from the PS Store. 2: If the error persists, navigate to [Settings]> [PSN]> and select [Restore Licenses]
E-82000130	Invalid Code	1: Make sure that the code was entered exactly. 2: If that didn’t help, make sure that the voucher has not expired.
E-82000133	The entered code is either not yet active or has already expired	1: Make sure that the code was entered exactly. 2: If that didn’t help, make sure that the voucher has not expired.
E-82000168	Cannot connect to the PlayStation network.	Access to the PlayStation network is currently not possible. Please try again at a later date. You can check the network status here .
E-82000003	PlayStation Store error	1: Try again 2: If the error persists, close the PlayStation Store and then reopen it. 3: If the message still appears, log out of the PlayStation network and then log back in. [Settings]> [PlayStation Network].
E-82000002	Cannot connect to PlayStation Network	Access to the PlayStation network is currently not possible. Please try again later.
E-820001F7	Connection to the server not possible (HTTP 503 Error)	Access to the server is currently not possible. Please try again later.
E-82021088 E-82000088	The credit card information is already stored in the system	1: Confirm the registered credit card in the PlayStation Store 2: If the validity period of the credit card has been renewed, you can update the data. So you don’t need to repeat all of the entries again.
E-82000000	Undefined error in the application	1: In the home menu, press the options button for the respective application and close it. Then try to open it again. 2: Check whether the application needs to be updated Options button> Check for update
E-82000180	Credit cards or PayPal details are required	Please update your credit cards or PayPal details.
E-82021003	The registered characters are not supported	Please only use numbers and letters in the alphabet. Special characters are not supported.
E-82027201	Authentification failed	1: Log out of the PlayStation Network and log back in 2: If the error persists , then check whether there is currently no maintenance work pending on the PSN.
E-82385F03	An unknown error has occurred	Restart the console and repeat the process.

NP (server) error


NP-37668-0 NP-38496-0 NP-38497-1	You cannot run ScharePlay because your connection speed is too slow	In order to be able to experience SharePlay in the best possible way, both players must have an upload speed of at least 2Mbps. In addition, the SharePlay experience can be improved by the following measures: – Use the direct connection via LAN cable to your router instead of WLAN – If you are unable to use a LAN cable for the Internet connection, make sure that the router is working near your PS4. – Make sure that your home network is not being used by other things (streaming films, etc.)
NP-31952-0	Internet connection was interrupted. Your connection may be unstable or not strong enough	The following points can improve your Internet connection: – Use the direct connection via LAN cable to your router instead of WiFi – If you are unable to use a LAN cable for the Internet connection, make sure that the router is close to your PS4 is located. – Make sure that your home network is not being used by other things (streaming films, etc.)
NP-37667-9	The SharePlay connection was interrupted because the internet connection is too unstable	In order to be able to experience SharePlay in the best possible way, both players must have an upload speed of at least 2Mbps. In addition, the SharePlay experience can be improved by the following measures: – Use the direct connection via LAN cable to your router instead of WLAN – If you are unable to use a LAN cable for the Internet connection, make sure that the router is working near your PS4. – Make sure that your home network is not being used by other things (streaming films, etc.)
NP-32091-5 NP-34937-6	Trophy data is corrupted	1: Back up your saved data with a USB stick or with PS +. Navigate to [Settings]> [Users] and delete the damaged profile. 2: Create the same user again and restore your backed up data and start the trophy sync. 3: If the error persists, navigate to [Settings]> [Initialization]> [Reinitialize PS4]
NP-34993-8 NP-35000-8	PSN is in maintenance mode	The PSN is currently under maintenance. Please try again later. You can find the current PSN status here .
NP-34846-5 NP-32157-8	Trophy bug	1: Try to sync the trophies manually. To do this, navigate to [Trophies]> [Settings]> [Synchronize trophies with PSN] 2: Close the application and turn the PS4 off and on again. 3: If the error persists, back up your saved data using a USB stick or PS +. Navigate to [Settings]> [Users] and delete the damaged profile. 4: Create the same user again and restore your backed up data and start the trophy sync. 5: If the error persists, navigate to [Settings]> [Initialization]> [Reinitialize PS4]
NP-34926-4	Error uploading saved data to online storage	1: Navigate to [Notifications] and select the error message. 2: Select “Yes” at the message to overwrite the storage file. 3: If the points did not help before, manually load the save file into the online storage. To do this, navigate to [Settings]> [Storage data management]> [Upload storage data to online storage]
NP-31730-4	Register with PSN to use internet services	This account is not linked to the PSN. To be able to use this service, you have to register with PSN.
NP-34924-2	The PS4 is not connected to the internet. You will need to update the application to use it	Your PS4 was unable to log into PSN. Please take the following steps: 1: Make sure that you have a working internet connection. If this is not the case, navigate to [Settings]> [Network]. 2: Once you’ve made sure your internet connection is working: – Navigate to Library and select the application – Press the OPTIONS button – Select ” Check for updates”
NP-32364-8 NP-34981-5 NP-40833-8	A server error occurred.	A temporary server error has occurred. Power down the console and try again, or check the server status.
NP-31980-1	Session is crowded	The selected session is full. Please choose another one.
NP-31828-2	A connection error has occurred with the PlayStation network	A connection error has occurred due to congestion. Please check the PSN server status . If all services are running, try again later.
NP-36006-5	Trophy data is likely corrupt	1: Create a backup of your data with an external data carrier 2: Delete your local user account 3: Create a new user using your existing user data. 4: If the error persists, switch the console to safe mode and select option 6 5: If this step was unsuccessful, then select option 7 in safe mode
NP-31739-3	The latest update file is currently still being loaded	The latest update file is required to start the application. Please wait until the file has been completely downloaded and installed.
NP-32062-3	Files in the system are damaged	1: Switch off your PS4 console and start it in safe mode 2: Select point 5 Restore database

NW (network) error


NW-31247-7	Internet connection timed out. Your connection is unstable or too weak	Perform the following steps to improve your Internet connection: – Use the direct connection via LAN cable to your router instead of WLAN – If you are unable to use a LAN cable for the Internet connection, make sure that the router is in near your PS4. – Make sure that your home network is not being used by other things (streaming films, etc.)
NW-31253-4 NW-31484-0 NW-31246-6	DNS server invalid	1: Restart the PS4 system to renew the internet connection 2: Navigate to [Settings]> [Network]> [Test internet connection] 3: The following ports are used when connecting to the PSN. Make sure that your router does not block these ports – TCP: 80, 443, 3478, 3479, 3480 – UDP: 3478, 3479 4: If you have set the Internet settings to manual, make sure that the [primary DNS] and [secondary DNS] are set correctly.
NW-31367-0	WLAN device could not be found.	Restart PS4 system.
NW-31453-6	Communication with the server timed out.	Check your network settings. Select [Settings]> [Network]> [Test network connection]
NW-31172-4	Failed to connect to the server.	Select [Settings]> [Network]> [Test network connection]. If your connection is OK and the error occurs anyway, try later. The server is overloaded.
NW-31374-8	The connection timed out.	Check your router’s firewall settings. UDP ports 3478 and 3479 must not be blocked. If you don’t know how to check this, contact the manufacturer of your router.
NW-31294-9	Failed to connect. The WiFi signal is unstable.	1: Check your network settings. Select [Settings]> [Network]> [Test network connection] 2: Switch off your router for 5 minutes. Update your router’s firmware. Reconnect.
NW-31201-7 NW-31194-8	Failed to connect to the network.	1: The PSN or the server of the respective game is currently unavailable. You can check the online status of the PSN here. 2: If the PSN is online, check your network settings. Select [Settings]> [Network]> [Test network connection] 3: Switch off your router for 5 minutes. Update your router’s firmware. Reconnect.
NW-31456-9 NW-31448-0	Connection failure	The servers of the respective game may not be accessible at the moment. Check the status of the servers on the homepage of the respective game. This is a temporary error. Please try again later.
NW-31485-1	Timed out	Start the PS4 off and on again.
NW-31162-3	Undefined error	Start the PS4 off and on again.
NW-31200-6	Error when updating the firmware due to connection interruptions	1: If you have a PC, download the latest PS4 firmware and perform the update with a USB stick. 2: If you don’t have a PC, make sure your internet connection is working properly. 3: If you have successfully connected to the Internet, repeat the firmware update. 4: If the steps above did not help, it could be that the PSN is currently inactive. You can find the current PSN status here .
NW-31250-1	Internal Server Error. An error occurred while connecting to the server	1: Turn off the PS4 and turn it on again. 2: The servers of the respective game may not be accessible at the moment. Check the status of the servers on the homepage of the respective game. This is a temporary error. Please try again later.

SU (software update) error


SU-35931-1	The system software update file is damaged	An unstable internet connection can cause the system software file to be damaged. Carry out the following steps: 1: Restart the PS4 system and run the update again 2: If the problem persists, you can update the PS4 firmware with a USB stick. You can find the latest firmware here . 3: If the problem persists, please restore the console to its factory settings. 4: If all of the previous steps did not help, contact PlayStation Support .
SU-30696-4 SU-30645-8	Error updating PS4 firmware.	1: If you performed the update over the Internet, restart the PS4 console and then start the process again. 2: If you performed the update with a USB stick, please try it over the Internet.
SU-34328-0	An internal error occurred	Please try again later.
SU-30733-6	The latest system software is already installed	Congratulations your PS4 console is already running the latest firmware
SU-30683-0	Update via USB stick failed	1: Start the PS4’s safety mode and select [7. Initialize PS4]. Then follow the instructions on the screen. 2: If the error occurs again, contact PlayStation Support .
SU-34322-4	The PS4 system software timed out	1: If you performed the update over the Internet, restart the PS4 console and then start the process again. 2: If you performed the update with a USB stick, please try it over the Internet.
SU-30634-6 SU-30631-3	USB error appeared while updating the firmware	1: Delete the update file from your USB stick. 2: Clean your browser cache and download the latest firmware again. Run the update again. 3: If the error persists, use a different USB stick. 4: If the steps above don’t help, your hard drive may not be working properly. Check functionality.

WV; WS (internet) error


WV-33899-2	Connection to PSN failed	Your console could not connect to the PlayStation Network. Please try the following steps: 1: The PSN could currently be serviced. You can find the current PSN status here . 2: If the PSN is active, perform an internet connection test. To do this, navigate to [Settings]> [Network]> [Test Internet Connection] 3: Make sure that your router has the latest firmware. You can find more information on updating your router in the relevant manual.
WS-37505-0 WS-37431-8	Connection to the server failed	You may have a problem connecting your PS4 to your own network. Please try the following steps: 1: The PlayStation Network may be currently inactive. Check the status here . Also check whether the servers of the respective game are not offline. 2: If all servers are active, check whether your internet connection is working properly. go to [Settings]> [Network]> [Test Internet Connection]. 3: Check whether the latest system software is installed on your router. If it doesn’t, update your router.
WS-37337-3	The PSN account has been temporarily deactivated	Your account was temporarily blocked because you did not stick to the agreements. You can find more information about this in your email inbox.
WS-37368-7	The PSN account has been banned	Your account has been blocked because you did not stick to the agreements. You can find more information about this in your email inbox.
WS-37504-9	Maintenance work on the PSN	Maintenance work is currently being carried out on the PSN. Please try again later. You can find the current PSN status here .
WV-33907-2	Timed out	Error receiving data from the internet. The servers may be overloaded at the moment. Please try again later.
WV-33898-1	Opening a website timed out	Make sure that the entered URL is correct. If it is correct and you still cannot connect, please try again later.
WS-37313-7	Error uploading a video to YouTube	1: Visit the following website on your PC and log in with the same YouTube account of the PS4: https://security.google.com/settings/u/0/security/permissions?pli=1 2: Select on the website [ PSN]> [Revoke access] 3: Set up the YouTube account on your PS4.
WS-36812-0	Failure to enter the party	Ask your friends to resend the invitation to the party.
WS-37338-4	The PSN account has been temporarily banned	Your account has been temporarily banned because you did not stick to the agreements. You can find more information about this in your email inbox.
WS-37501-6	Internal Server Error	1: Restart the PS4 and try the process again 2: There may be a problem with the server of the respective application. Please try again later.
WV-33907-2	Connection to the server failed	1: Restart the PS4 and try the process again. 2: Test your internet connection. To do this, navigate to [Settings]> [Network]> [Test internet connection] 3: The PSN servers may be inactive at the moment. You can find the current PSN status here .

CE (Other / General) errors

E (external) error

NP (server) error

NW (network) error

SU (software update) error

WV; WS (internet) error

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