How to unban PSN accounts

When turning on your PlayStation, have you noticed a message appearing indicating the temporary or permanent suspension of your PSN account due to violations of the policies of the service? Well, I’m sorry to tell you, but in all likelihood your PSN account has been banned from Sony. Typically, this happens when harmful behaviors are put in place to the detriment of other users, improper behavior during the game or other improper techniques aimed at obtaining advantages that users should not otherwise be entitled to.

As you will discover throughout this guide, banning PSN accounts is not an immediate thing, and the odds of doing so are closely related to the type of breach found. Among other things, the suspension of your account is not always definitive: if it is a temporary ban, in fact, it will be possible to access the profile again (and the digital contents associated with it, including games) at the end of the period of Suspension.

If you have fallen victim to a ban that you consider unmotivated, or you want concrete information on how to prevent this from happening, all you have to do is take a few minutes of free time and carefully read everything I have to explain on the subject: I’m sure that, at the end of the reading, you will have a clear idea of ​​what to (not) do. That said, there is nothing left for me to do but wish you a good read!


  • Preliminary information
  • How to unban a locked PSN account

Preliminary information

Before getting to the heart of this guide and explaining, concretely, how to try to gain access to a banned PSN account again, let me give you some more information about the reasons that could lead Sony to limit an account and the direct consequences. that this entails.

Stated in one sentence, Sony reserves the right to ban users who blatantly infringe the terms of use of the PlayStation Network service . In the event of serious events or repeated violations originating from the same console (albeit from different accounts), Sony may decide to ban the serial number of the console and prevent it from accessing the PSN , regardless of account used.

Specifically, within the PlayStation Network Terms of Service a precise code of conduct is specified (chapter 13), which obliges you to have an inclusive, correct, polite and respectful attitude towards other users, not to cheat , not to carry out operations. on the account that violates its terms and, in general, not to do anything that could damage PSN, its products or the reputation of the service and the PlayStation brand .

As an example, below I show you a series of behaviors that should be avoided, in order not to incur the ban of the account or the entire console. The complete list can be found in Chapter 13 of the PlayStation Network Terms of Service which I linked to you earlier

  • Do not use hatefulvulgar, offensive or discriminatory language based on age, sex, religion or other aspects closely related to the person.
  • Avoid attitudes violent, threatening, harassingor persecutors against other users.
  • Avoid illegalactions and attitudes .
  • Do not share violent, eroticor pornographic images with other users.
  • Avoid impersonating someone elseor infringing on the privacy or intellectual property of other users .
  • Do not cheat, deceive other users or exploit any unintended bugs, glitches, vulnerabilities or mechanisms found in Sony products or PSN in order to obtain benefits that you would not otherwise be entitled to.
  • Do not share, rent, sell, sub-licenseor transfer your account to others.
  • Do not buy or tradeyour account with others.
  • Do not make cancellation requests(e.g. on PayPal ) following targeted purchases, without legitimately enjoying the right to a refund .
  • Do not use phishing techniquesor similar systems to gain access to other accounts.
  • Do not send spam messages of any kindto other users.
  • Do not forward offers or purchase recommendationsto other users without their consent.
  • Do not use or associate your PSN account or its productswith any commercial activity .

It is important not to think of getting away with it in case of violations : as I explained to you in my guide on how to ban on PS4 , users harmed by incorrect behavior towards themselves, their gaming experience or other, can report to Sony PSN profiles potentially guilty by providing any kind of evidence against.

Furthermore, Sony itself reserves the right to access the information and / or activity of each PSN profile, at any time, in order to verify the veracity of the reports or to carry out checks in the event of activity deemed suspicious.

If Sony decides – following a report of incorrect behavior by users or automatic systems (with related in-depth investigation) – to sanction the removal of the user or the console from the PSN, the profile in question will always receive a message e-mail to the mailbox associated with the PlayStation Network account , containing the notification of the ban, the nature of the ban (whether to user or console) and the duration (if temporary, with expiry date, or permanent and therefore definitive ).

At the same time, the PSN account will be suspended and cannot be used from the web, console, smartphone, tablet, computer or other device; access to digital games purchased through the profile in question , access to digital content and to those created by the user on the network will also be inhibited .

If you try to access PSN and you receive an error message relating to the suspension of your account, therefore, I invite you to consult your e-mail box and identify the Sony notification message inside it; take a look at the Spam folder if you can’t find the email in your inbox.

How to unban a locked PSN account

Generally, the bans applied by Sony on PSN, whether they are temporary, permanent, limited to the account or extended to the entire console, cannot be contested and are issued outright: the only exception involves the ban for debt of the account .

In that case, simply pay off the debt and contact Sony to request the reactivation of the PSN profile. So, to get started, buy a PSN Card for an amount equal to or greater than the amount to be paid: you will have to dictate the code, in the future, to the operator who will handle your request.


PlayStation Network PSN Card € 5 | PS4 Download Code – Account it …

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PlayStation Network PSN Card € 10 | PSN Download Code – Account i …

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PlayStation Network PSN Card € 15 | PSN Download Code – Account i …

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PlayStation Network PSN Card € 20 | PSN Download Code – Account i …

See offer on Amazon


PlayStation Network PSN Card 25 € | PSN Download Code – Account i …

See offer on Amazon


PlayStation Network PSN Card 30 € | PSN Download Code – Account i …

See offer on Amazon


PlayStation Network PSN Card € 50 | PSN Download Code – Account i …

See offer on Amazon


PlayStation Network PSN Card € 100 | PSN Download Code – Account …

See offer on Amazon


Also, make sure you have the information listed below.

  • The serial number of thePlayStation, printed on the retail box or on the back of the console.
  • The PSN data.
  • The game or servicefor which the debt must be paid.
  • The approximate dateof the reversal transaction.

To request assistance from the Sony staff, dial 02.36009081 and follow the instructions of the automatic voice, to access the area dedicated to your problem: when I write, you must press the 1 key , to get assistance for PlayStation Network and then key 2 , for assistance relating to systems and accessories.

Once your choice has been made, you will be asked whether to authorize the recording of the phone call by pressing key 1 , or deny it by pressing key 2 ; once this step is complete, you should be put in contact with a support person, to whom you can expose your problem.

I advise you to always listen to the instructions of the guide voice, in order to avoid wasting time, as the combination of keys to press is frequently subject to variations. If you’re having trouble getting in touch with Sony, check out my guide on how to contact PSN – it might come in handy.

In any case, during the phone call, you will be asked to indicate your account information, how to balance the debit and, of course, the code of the PS Card purchased previously (any remaining amount will be credited to your PlayStation wallet. ).

At the end of the call, the operator will take care of forwarding the request to the competent bodies; Reactivation of your account may take several days or weeks and you will be notified by email.

If you have received a temporary or permanent ban notification against your PSN account or your PlayStation for other reasons, the chances of regaining access (or having the ban lifted before it expires) are very rare: if you think, however, of having been banned by mistake, you can always try to expose your problem to Sony, by contacting the company in the same way as previously seen. Once again: remember I can’t promise you anything!


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