How to recover Candy Crush Saga levels

You have changed your smartphone or tablet or you have formatted your computer. Due to this inconvenience, you have had to restore all your data, reinstalling many of the apps you use frequently. After you downloaded Candy Crush Saga , you realized that you will have to start all over again in the latter too, losing the game progress you had achieved. This is the way it is, isn’t it? Then you don’t have to worry: your data has most likely not been lost. If, in fact, you had associated the game with an online account, you can use the latter to restore your progress and resume the game from where you left it.

To find out how to proceed, read what you find below: in today’s guide, in fact, I will show you how to recover the levels of Candy Crush Saga  so that you can restore your hard-won progress and return to play exactly where you were arrived. All you have to do is download Candy Crush on your favorite device (smartphone, tablet or computer) and link it to your account.

I bet you are looking forward to reading my tips, I guessed it? In that case, let’s not waste any more precious time: sit down comfortably and dedicate only a few minutes of your time to me, in order to put into practice the procedures to recover your progress in Candy Crush Saga. All that remains for me is to wish you a good read and, above all, good fun!


  • Creating an account on Candy Crush Saga
    • Register for a King account
    • Log in with Facebook
  • Retrieve the levels of Candy Crush Saga
    • Download Candy Crush Saga
    • Log in with your King account
    • Log in via Facebook
  • In case of problems

Creating an account on Candy Crush Saga

If you don’t want to lose your progress on Candy Crush Saga , the first thing you need to do is create an account on this game, through the procedures that I will show you in the next chapters. This will not help you recover your progress if you had not already created an account in the past but, in any case, it will allow you to repeat the occurrence of situations like the one you are in now, with all game progress lost.

Register for a King account

From whichever platform you are playing Candy Crush Saga , you will be required to create a King account to save all your progress, so that you can resume from the last level you were playing.

If you use the app for Android , iOS or Windows 10 , on the main screen of Candy Crush Saga , press the icon with the gear and then select the one with a little man with a crown on his head . In the section to which you are sent back, select one of the avatars that are shown to you and type a nickname in the appropriate text field. Then press the Save button and indicate an email address for the recovery of your data, in the corresponding box.

After typing the email address, press the Save button and then, in the Choose password field , enter a password of at least four characters of your choice, then confirming with the End button . Now, select the item Back to the game to complete the operation: by doing so, you will have created a King account, through which all your game data will be synchronized for a possible future recovery.

Candy Crush Saga is also available via a web browser , thanks to the Facebook Gameroom or the official website of the game . While on Facebook you have no problem recovering data, as you are forced to log in with your Facebook account, on the official Candy Crush website you can play as a Guest , saving your progress in the current browsing browser session.

By closing your browser or clearing its cache, you will lose your data. To get them back, in case you want to play on other platforms as well, you’ll need to create a King account. To carry out this operation, all you have to do is access the link I have provided and, in the left box, indicate your email address and a password of your choice in the appropriate text fields. When you are done, click on the Save button to complete the registration procedure. Simple, right?

Log in with Facebook

Candy Crush Saga allows you to synchronize game progress even with Facebook . To take advantage of this alternative, compared to what I indicated in the previous chapter , on the main screen of the Candy Crush Saga app for Android , iOS or Windows 10 , press on the gear icon and then choose the Facebook button . You can also press the Save Your Progress (or You’ve already played on iOS) button on the main screen to do the same.

Once this is done, you will be shown a page through which you will need to log in to Facebook: then enter your login data and press the Continue button as [your name] . Then wait for the upload, so that the synchronization procedure of the game data via Facebook is completed, and that’s it.

Retrieve the levels of Candy Crush Saga

Now that you have created a King account or have synchronized game data with your Facebook profile, it is time to start the Candy Crush Saga level recovery process , in case you need to reinstall the app or play on different platforms.

Download Candy Crush Saga

If you want to play Candy Crush Saga via the official website , you simply need to have a browser with Flash Player  support  and activate the plugin in question. For all other platforms, however, you will have to install the dedicated app, which I will talk about in the next paragraphs.

In case you want to play on Android , open this link directly with your smartphone or tablet and, in the Candy Crush Saga tab on the Play Store , press the Install button . By doing so, the download of the files needed to install the app will start. At the end of the procedure, click on Open to start playing immediately, or tap on its icon on the home screen of the device.

From iPhone and iPad , on the other hand, by tapping on this link , the iOS App Store will start directly in the Candy Crush Saga tab . What you need to do now is to press the Get button and unlock the download and installation of the app via the Face ID, Touch ID or password of the iCloud account. At the end of the procedure, press the Open button to start Candy Crush Saga , or use its icon on the home screen.

If, on the other hand, you want to play Candy Crush Saga via a PC equipped with Windows 10 , the operation you need to perform is really simple: reach this link to access the Microsoft Store with your web browser, then press the Install / key . play and click on Open Microsoft Store , in the box that is shown to you at the top.

The Windows Microsoft Store will open in the Candy Crush Saga tab . Now you just have to press the Get button and wait for the download and installation procedure of the application to complete.

Then press the Open button to start the Candy Crush Saga application , or use its quick launch icon that you find in the Start menu .

Log in with your King account

Now that you’ve followed the steps outlined in the previous chapter , it’s time to log in with your previously created King account so you can restore your game progress.

If you want to return to play Candy Crush Saga through the app for Android , iOS or Windows 10 , what you have to do is start the application and tap on the gear icon , which you find on the main game screen.

Once this is done, among the options that are shown to you, select the icon with the little man with a crown on his head and press the Login button , in the new section where you are redirected. Then enter your King account email address in the text box and press the Continue button .

At this point, enter the password associated with the account in the appropriate field and press the Login button . Then press the Back to Game button  to start playing Candy Crush Saga with your previously saved progress.

If, instead, you want to play on the Web platform of Candy Crush Saga , get to the link that I have provided to you and, in the left pane, click on the words Sign . In the new screen you see, type in your King account email and password and press the Login button to log in.

In case you do not see the restored progress, reload the page using the F5 key or the appropriate reload icon in the top bar, in the browser you are using.

Log in via Facebook

If you synced your Candy Crush data with your Facebook profile , you will need to use it to reset your game progress on the Android , iOS or Windows 10 apps or the one in the Facebook Gameroom .

In the latter case, go to the Facebook website and log in with your details. If you don’t know how to do it, you can follow my advice that I have given you in this guide of mine . After that, reach  this link  to access the Candy Crush Saga app in the Gameroom . The game will automatically synchronize your data with your Facebook profile and you are ready to play.

In the Candy Crush apps for mobile devices and Windows 10, however, the synchronization of progress requires a few more steps, but nothing difficult. First, press the gear icon and then choose the Facebook button on the main game screen. Alternatively, press the Save your progress (or Have you already played on iOS) button located in the center of the main screen.

At this point, log in to Facebook, if you have never logged in to this social network on your device, and press the Continue button as [your name] . If you are already logged in, you simply have to wait for the data to sync. A message on the screen will confirm you are logged in with your social profile and you will be ready to play Candy Crush Saga from the last level you completed.

In case of problems

If you are having trouble logging into Candy Crush Saga, you can proceed in two different ways: if you can’t remember your password, you can try resetting it or, if you have other problems, you can try contacting King Technical Support  directly .

To reset your password, you can proceed from either the Candy Crush app or website. From the app for Android, iOS or Windows 10, during the login phase with the King account, which I told you about in detail in this chapter  of the guide, when typing the password, press the Forgot Password button , to automatically send an email to your email account.

From the Web, however, during the access phase to Candy Crush (which I told you about in this chapter  of the tutorial), press the word Recover password , entering the email of your King account. Then click on Send email to receive the password recovery instructions on your inbox.

For all other issues related to Candy Crush Saga , including those involving access and data synchronization, you can contact King’s Technical Support , using the appropriate form on the official website : what you need to do is select the language Italian and indicate the email address  of your account and your name and surname .

Next, select the Candy Crush Saga game from the drop-down menu and then choose the platform you want support on ( Facebook , Mobile or ). All you have to do is select the type of problem you are experiencing, such as Problems with my game > Access problems , and briefly explain the problem you encountered , using the appropriate text box. Finally, pass the Security Check and press the Send button to send your support request.


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