How to make a return on Zalando

Eager to experience the “thrill” of doing some healthy shopping on the Internet, you created your account on Zalando, the famous site through which you can buy shoes, clothes and various accessories for clothing at a good price, and you have Your Order. Once you received the goods at home, however, you noticed that what you had ordered was not exactly as you had imagined it and so, after thinking for a few days, you decided to return some items.

However, if you are here now and you are reading these lines, it seems clear to me that you do not have the slightest idea how to succeed in this undertaking. Am I right? Then don’t worry: if you want, I can give you a hand. If you give me a few minutes of your precious time, I can show you how to make a return on Zalando (and Zalando Privè) quickly and easily.

In the following lines, we will therefore find out how to return the goods ordered on this famous site and, of course, how to get a refund of the amount spent. It can be used both from a computer and from a smartphone and tablet, through the official app of the service. In addition, we will see how to cancel a return on Zalando in case of second thoughts. Happy reading and good luck for everything!

Index

• Preliminary information
• Return to Zalando from your computer
• Make a return on Zalando from smartphones and tablets
• How do you cancel a return on Zalando
• How to make a return on Zalando Privé
• In case of problems or doubts

Preliminary information

Before explaining to you in detail how to make a return on Zalando, it seems only right to provide you with some preliminary information in this regard.

For a start, know that the return on Zalando is free, regardless of the value of the order you had placed and that it can be executed within 100 days of receiving the package.

To make the return, you need to pack the product (or products) to be returned and affix on the package to be used for shipping the appropriate label that was already present inside, or that you can download from your account on the site (taking care to cover the one previously applied by Zalando).

It is also essential that the goods to be returned are intact, unused and clean, that they are placed in their original sales package and that the product labels are not torn. Otherwise, the return may be denied.

The shipment of the goods can be followed by booking the home collection by the courier or by going to one of the many collection points on the Italian territory (and not only): in both cases, it is always necessary to start the practice first on the site or on the app of Zalando.

Once Zalando has received the returned goods, the refund of the products will be made on the same payment method used for the purchase. So, for example, if you bought a garment online with a rechargeable card, the refund will be made to the latter.

The only exception are purchases made by cash on delivery: in this case, in fact, the customer is asked to choose whether to receive a bank transfer or whether to obtain Zalando credit equal to the value of the refund.

Recently Zalando has introduced a new, particular, payment method, available for some items. This is the First try and then pay option: by making a purchase and selecting this type of payment, you will receive the goods and at the same time a period of time (usually two weeks ) will be communicated via email within which it will be possible to make the return without that no amount is withdrawn from the account or prepaid card used by the user to buy and pay on Zalando.

As regards the timing of the refund, however, consider that, on average, between shipping, receiving the goods, checking them, issuing the money, the time required for your bank to make the credit effective, or for Zalando to issue the voucher. of purchase, it takes about 10 days.

For further details on the return policies, you can refer to the specific pages attached to the help section of the Zalando website.

Return to Zalando from your computer

Now that you have cleared your mind about the practice in question, I would say that we can finally take action. So let’s see how to make a return on Zalando from a computer, that is, using the Web version of the famous e-commerce site!

To begin with, connect to the official Zalando website and log in to your account. Once logged in, move the mouse pointer over the item My account, which is located at the top right, and select the word Make a return from the menu that appears.

Then identify the order you want to return, decide if you want to return all the goods that have arrived or just some items, by selecting them with a tick. Then use the relative drop-down menu to indicate the reason for the return (eg. Defective item or Item too small ) and, when you are sure of your choice, click on the Next button, located on the right of the screen.

At this point you are ready to understand how to book a return on Zalando: therefore, on the page that opens, select the option At a collection point, if you wish to return everything to Zalando by going personally to a courier collection point. In this case, you will be shown which are the collection points closest to your area and you can then choose which one to go to deliver everything.

Alternatively, if you want to know how to schedule a return on Zalando, having the courier go directly to your home, or to an address that is convenient for you, choose Home delivery to book the home delivery of the goods. Once this is done, select a date for collection, among those available, and then press the Proceed button again. Finally, indicate the address for collection, keeping the one where the delivery was made, or modifying it.

At this point, with the package packed as described in the previous chapter, there is nothing else to do, other than to go to the chosen collection point, or wait for the courier to pass by at the indicated time slot.

If you want to know how to see a return on Zalando, that is to say that Zalando has actually received the goods back, verified that this reflects all the conditions of the case (as I indicated to you at the beginning of the guide ) and that the refund is issued, know that it is very simple. In fact, if everything went well, you will receive a confirmation email on the email address used to subscribe to Zalando. If you wanted to know how to make a return on Zalando, you have to admit that it was easy, right?

Make a return on Zalando from smartphones and tablets

You use Zalando mostly from smartphones and tablets, through the appropriate app for Android devices (available on the Play Store and alternative stores ) or iPhone / iPad, so would you like to understand how to make a return by acting directly from there? Well, then start the Zalando app on your device.

Now, touch the symbol of the little man that you find in the upper right part of the display and, then, tap on the item My orders, in the menu that you see appear. Then fill in the fields on the screen by typing your e-mail address and your password (if necessary) and select the Start session button.

Subsequently, you will see a screen with the summary of your last orders: touch the arrow symbol relating to the order you wish to return or which contains the items for which you want to start the return procedure. Once this is done, press the Return the item button, present in the center of the screen and, in the following, check the box to select the items for which to return (all or only some of them).

Then indicate the reason for the return in the appropriate drop-down menu (eg Defective item or Item too small ) and touch the button to proceed with the procedure. Finally, indicate whether you prefer to return the goods at Zalando in person at a collection point of your interest courier, or if you want the goods to be withdrawn at home, booking passage of the deliveryman in a precise date. Finally confirm your choice.

In the first case, you will then be shown the collection points closest to you and you can therefore choose which one to go to, while in the second case you will have to provide the exact address for collection, if different from the delivery one. Give further confirmation of your selection, so you will finally complete the procedure.

Then, with the package packed as described in the introductory chapter of this guide, all you have to do is go to the collection point with the established coordinates, or wait for the courier to pass by. When Zalando has received the return and checked that it complies with the rules of the procedure, you will receive a confirmation email on your email address used to register for the service.

You will know that in a short time you will receive back the money spent on the items purchased, or a voucher to invest again on the portal. For more details, please also read the chapter on carrying out the return procedure from a computer. Easier than that?

How do you cancel a return on Zalando

At first you were convinced that the items ordered online were not right for you, so you started the return procedure on Zalando but, in the end, you thought about it and you are wondering how to cancel a return on Zalando? Don’t worry, it’s super easy.

Zalando’s policy towards canceling a return is free of any additional charges for the user. If you have chosen to make the return by going to a collection point, such as a post office or post office, just do not deliver the package.

If, on the other hand, during the return procedure initiated from a computer, smartphone or tablet, you had chosen to collect the goods at home, when the courier passes you will only have to inform him that you no longer intend to make the return. That’s all!

The only indication in this regard is that within your account on Zalando the order will remain stored in the My returns list, as it is not possible to change this setting.

For more information on the matter, consult the Zalando Help and contacts page, in the Return and refund section: you can also do it through this link, or from the Zalando app, by touching the icon of the little man representing your account, selecting, then, the item Ask for help, then choosing the item Return and refund and scrolling the page to the heading How to cancel a return.

How to make a return on Zalando Privé

Maybe you made a purchase on Zalando Privé , the exclusive Zalando shopping club, which allows you to buy garments of prestigious brands at very discounted prices, with limited offers over time, which you can take advantage of quickly and on condition that you accept fixed delivery costs of 5, 90 € and longer shipping times. In the end, however, what you ordered did not satisfy you, so you are wondering how to make a return on Zalando Privé: no problem, I’m here to explain it to you.

First of all, I remind you that, at the time of writing, the times to make the return on Zalando Privè arrive at 31 days, a period temporarily extended for the Covid-19 emergency, but which normally do not go beyond 14 days. The return operation on Zalando Privé is completely free and the courier of your interest, as far as home collection and collection points are concerned, is UPS, to which Poste Italiane has been added, as another logistics partner. When you decide to return an entire order, know that you will also be entitled to a refund of the shipping costs.

That said, if you use the computer, you will need to connect to the official website of Zalando Privé and click on the Login button, located at the top right of the monitor. Use your login credentials to enter the personal area and select the profile icon, then choose the item Your account. On the page that opens, opt for the wording Orders and returns, then select the entire order you want to return, or just one or more items within it, then start the process by clicking on the item Return item and indicate the reasons for you want to send the boss back.

Decide if you prefer to go to a UPS collection point, or to a post office, or if you want to make a collection appointment at your home with the courier.

At this point, print the label generated in PDF format, put the clean goods, in order, with the label intact, in the package with which you received it and attach the label to the outside, covering the sending one. .

Once this is done, go to the collection point, or wait for the courier to arrive at your home. When the goods are back in the possession of Zalando Privé and the validity of the return has been verified, you will be notified with a message on the e-mail address also used to open your account on the e-commerce site. Within a few days, also according to the rules of your bank, you will be able to have the amount spent for the returned items re-credited, directly on the instrument used as a payment method on Zalando Privé.

Zalando Privé can also be used on smartphones and tablets, through the app for Android devices (available on the Google Play Store and on alternative stores for devices without Google services) and iPhone / iPad.

After starting the app and logging into your account, go to the menu at the bottom of the display and touch the Account icon, then choose the Orders and returns item and follow the procedure I have just explained to you on how make a return on Zalando Privé from a computer, as it is completely similar.

In case of problems or doubts

Despite having strictly followed my instructions, have you not yet managed to make a return on Zalando? Did any problems arise or do you have further questions? So, to begin with, you can get in touch with the customer service of the famous e-commerce site and ask for information directly from the competent staff. There are various communication channels available.

• Call center– if you prefer to get in touch with Zalando customer service through the “classic” call center, all you have to do is start a call to 02 3030 0067 and follow the instructions of the voice guide, pressing the corresponding key to speak to an operator according to your needs. The service is active from Monday to Friday, from 08:00 to 20:00, while on Saturdays it is operational from 10:00 to 18:00. As for the rates, those for local calls applied by your telephone operator apply.
• Chat– if, on the other hand, you prefer to get in touch with Zalando customer service via chat, visit the appropriate page attached to the section dedicated to site support, press the Chat with us button below, fill out the form that comes to you proposed by entering your name and the code of the order for which you are asking for assistance, your request and your email address and then click on Start the chat. In a few moments you can start chatting virtually with a Zalando consultant and you can get all the support you need.
• Online form– if you want, you can also contact Zalando by filling out the online form, always accessible from the specific page attached to the section dedicated to the support of the site that I have just pointed out to you, by clicking on the Write us button at the bottom, selecting the reason for the contact from the drop-down menu on the screen and filling in the empty fields by typing name and surname, e-mail address, telephone number (optional), indicating the precise reason for the contact, the order number and adding a personal message. Finally, click on the Send button and within a short time you will receive a reply via email (to the address previously indicated) from the Zalando customer service.
• Facebook– to get in touch with Zalando via Facebook you have to go to the official page of the service for Italy, then you have to press the button to send a message which is located at the top on the right and you have to write your message in the chat window you will see to appear. In a short time you should receive an answer.
• Twitter– to get in touch with Zalando via Twitter you must instead start composing a new message by sending it to @ZalandoIT (the official Twitter account of the Italian division of Zalando) and briefly expressing your needs and / or your questions. Then publish the tweet (without entering personal data such as card number, password of the Zalando account, etc. as it is a public post) and you will see that within a short time you will be contacted by an operator.

Finally, if you want to know more about the orders placed on Zalando, I suggest you also read my guides on how to track a package on Zalando and how to cancel an order on Zalando.