How to fix iTunes error 0xe8000015?
Error 0xe8000015 appearing when connecting an iOS device to a computer ? Many users face it – there are no catastrophic consequences in this. If the message “ iTunes could not connect to this iPhone. An unknown error occurred (0xE8000015) ”, then the reasons are as follows:
- forgot passcode – identified by the fact that the iPhone displays the word “ disabled ”, and when you connect to iTunes , an error will occur 0xe8000015 ;
- incorrect network settings, defects in activation of Apple ID, iCloud;
- little free memory;
- failures in the firmware of the phone or computer software – in the summer of 2017, Apple introduced additional functions for checking smartphones and tablets in iTunes.
Another error 0xe8000015 in iTunes is the result of using a non-original cable.
How to fix iTunes error 0xe8000015
Let’s start with simple ones, moving on to more complex ones. It is more logical to follow this sequence of actions . If you want to immediately try the most effective way, start with point number 7.
#1: Reboot Your iOS Device and PC
Restart your device and computer, and then reconnect to iTunes.
#2: Free up available memory
For stable operation of devices, Apple recommends that there be at least 1 gigabyte of free memory. If you have little of it, then it makes sense:
- delete applications that have not been used for the last month;
- choose the best photos (videos) in the Gallery, and delete duplicates and unsuccessful pictures (videos);
- clear cached browser and application data;
- back up your phone to iCloud and delete all photos, videos, music.
#3: software update
Error 0xe8000015 when connecting to iTunes is often due to the outdated software on the computer. This is solved in the following way:
- checking for iTunes updates – go to the “Help” section in the program window and click on “Check for updates”;
- updating drivers – launch the Device Manager and find in the “USB Controllers” sub-item “Apple Mobile Device USB driver” and click on “Update driver” and / or “Update hardware configuration”.
#4: Checking Network Settings
Make sure your iOS device is properly connected to the network:
- go to “Settings” => “Cellular”, turn off “Cellular Data” and turn it on after 15 seconds;
- go to “Settings” => “Wi-Fi” and make sure that the phone is connected to the correct network with a stable signal.
#5: Turn off Device Restrictions
The iPhone has system limits that are set by the user. Go to “Settings” => “General” => “Restrictions” and move the slider to the “Off” position.
#6: Reset Internal Folder on Computer
Removing the Lockdown Folder will not lead to bad consequences – iTunes will re-create the folder when you connect the device. Depending on the PC operating system, the location of the directory is different:
- Windows 7 and newer. C:\ProgramData\Apple\Lockdown
- Windows XP. C:\Documents and Settings\All Users\Application Data\Apple\Lockdown
- Windows vista. C:\Users\USERNAME\AppData\roaming\Apple Computer\Lockdown
- /private/var/db/lockdown/
If you have Windows, then you must enable the display of hidden files and have administrator rights to delete the folder. It is also found using the built-in search system for the query “% ProgramData%”.
No. 7: installing a clean firmware
If, after performing the previously indicated methods, the computer still reports that “ it was not possible to connect to this iPhone 0xe8000015 ”, then you will have to sacrifice the data on the phone by flashing it in Recovery Mode. Do the following:
- turn off Find My iPhone in Settings => iCloud;
- turn off your phone and launch iTunes on PC;
- click on “Home”, and without releasing the button, connect the device with a USB cable to the computer;
- the iTunes icon will be displayed on the phone screen, and the program on the PC will inform you that you need to update or restore the device due to detected errors;
- select “Update”, follow the alerts and after 10-20 minutes you will have an iPhone with a completely clean firmware.