PS4 Errors: How to fix them?
PS4 Errors: Are you having problems with your PS4 but don’t know how to fix them? We are sure that the information provided on our website will help you deal with the problem., because here, for each error, a detailed description of the necessary actions is given.
Each console has its own challenges, and the PS4 is no different. Fortunately, they are easily fixable and fast enough if the instructions are followed. All you need to do is enter the error code in the form below and click the “FIND” button.
PS4 Errors are divided into the following groups:
- CE – main (main);
- E – external;
- NP – network server errors;
- NW – network errors;
- SU – software errors;
- WV – Internet Errors.
To search, you must enter all letters and signs ‘-‘ for example, CE-35657-6
How to fix PS4 Error C-82E10193
The playstation store is currently unavailable Indicates a technical problem with the PlayStation Store. It can’t be fixed, you just have to wait.
PS4 Error CE-30002-5
The application cannot be launched. Application data may be damaged.
Step 1: Go to [Notifications]> [Downloads] and remove notifications from crashing.
Step 2: Back up your data using a USB device or PS online storage, then go to Safe Mode to try [5. Rebuild Database]. You can find more information on Safe Mode here.
Step 3: If the error occurs again, go to [settings]> [initialization]> [7. Initialize PS4 (reinstall system software)] and try PS4 initialization.). Note: This requires a device with a USB system update file. Information on updating software via USB can be found here.
PS4 Error CE-30005-8
No access to HDD or Blu-Ray
Step 1: remove the disc from the PS4 system and make sure the disc is not dirty or damaged. Then try again.
Step 2: Back up your data using a USB device or PS online storage. Then, uninstall the app by clicking the option button and choosing “Uninstall” from the content area. Load data from USB or online storage.
Step 3: If the error persists, please visit our contact page to contact SCEA for further technical support.
PS4 Error CE-30012-6
Internal error
Step 1: Update the PS4 system with the latest system software.
Step 2: clean up the disc to ensure the disc you are trying to play is not dirty, scratched, or otherwise damaged.
Step 3: Reboot your PS4 system.
PS4 Error CE-30392-7
Hardware Error
Your system most likely needs service. Please visit our Contact page to customize the service.
Error CE-30608-7
Hardware Error
Your system most likely needs service. Please visit our Contact page to customize the service.
Error CE-30784-2
PS4 could not find USB device
Step 1: Make sure your USB device supports USB 2.0 or 3.0.
Step 2: Make sure the device is properly inserted into the PS4, and then wait one minute before trying to access the device again.
Step 3: make sure there are no multiple partitions on your device. Step 4: initialize the device on the PC, if possible.
How to fix PS4 Error CE-32807-0
License Error
Step 1: If you have already activated the system as your primary PS4, go to [settings]> [PSN]> [activate as your primary PS4], deactivate and reactivate.
Step 2: go to [settings]> [PSN]> [restore licenses], and select the restore option.
Step 3: If the error persists, please try again later. You can also check PSN status here.
How to fix PS4 Error CE-32875-5
Internal system error. Failed to get time and date data
Step 1: Connect your PS4 to the internet.
Step 2: Go to [settings]> [date and time settings]> [install via the Internet] and select [done].
Step 3: If the error persists, please visit our contact page to contact SCEA for further technical support.
How to fix PS4 Error CE-32883-4
Internal error; Turn off your PS4 and restart the system.
How to fix PS4 Error CE-32889-0
The download was canceled because there were previous attempts to download this content and an error occurred.
Step 1: Go to [Notifications]> [Downloads] and check the contents of the list. Remove content from [option] and reload Content from the library.
Step 2: If you are unable to download the content again, please back up your data using a USB device or PS online storage, then go to Safe Mode to try? 4.Rebuild Database]. You can find more information on Safe Mode here. After restoring the database is finished, return the data and repeat the download from the library.
Step 3: If the error occurs again, go to [settings]> [initialization]> [initialize PS4] and try PS4 initialization.
How to fix PS4 Error CE-32920-6
The download was canceled because the content does not need to be downloaded
Step 1: Select [OK] on the error message screen. Then go to [settings]> [PSN]> [restore license] and try to restore licenses.
Step 2: Next, go to the home screen, select the game icon. Check that the purchased product is available in the game. If you have purchased an item subscription (ie season pass), go to [settings]> [PSN] ”> [account name]> [list of services] to see if the item has been activated.
Step 3: If you cannot find the item, restart your PS4 system and repeat Step 2 again.
How to fix PS4 Error CE-32928-4
The download was canceled because there were previously attempts to download this content and an error occurred.
Step 1: Go to [Notifications]> [Downloads] and check the contents of the list. Remove content from [option] and reload Content from library.
Step 2: If you are unable to download the content again, please back up your data using a USB device or PS online storage, then go to Safe Mode to try? 4.Rebuild Database]. You can find more information on Safe Mode here. After restoring the database is finished, return the data and repeat the download from the library.
Step 3: If the error occurs again, go to [settings]> [initialization]> [initialize PS4] and try PS4 initialization.
How to fix PS4 Error CE-32937-4
Error downloading data
Step 1: Select “Retry” on the error message. Cancel the download, and try again from the beginning.
Step 2: restart your PS4 and try downloading again.
Step 3: If the error persists, the network connection may be temporarily busy or unstable. Cancel the download, and try again after a while.
How to fix PS4 Error CE-32947-5
Failed to download file
Step 1. Try a test internet connection in [settings]> [network]> [test internet connection]. Make sure your internet status is valid.
Step 2: delete the content (if it shows up in the content area) and try reloading the content from the library.
Step 3: If the error persists, please visit our contact page to contact SCEA for further technical support.
How to fix PS4 Error CE-33177-1
The application cannot be launched. Application data may be damaged.
Step 1: Go to [Notifications]> [Downloads] and remove notifications from crashing.
Step 2: Back up your data using a USB device or PS online storage, then go to Safe Mode to try [5.Rebuild Database]. You can find more information on Safe Mode here.
Step 3: If the error occurs again, go to [settings]> [initialization]> [7. Initialize PS4 (reinstall system software)] and try PS4 initialization.). Note: This requires a device with a USB system update file. Information on updating software via USB can be found here.
How to fix PS4 Error CE-33179-3
Application not found. Please try again after the installation is complete. installation of add-ons fails yet installation of applications installation is complete.
How to fix PS4 Error CE-33743-0
Failed to connect to server. PS4 was unable to connect to the server. Please try again later.
How to fix PS4 Error CE-33945-4
Failed to connect to server. PS4 was unable to connect to the server. Please try again later.
How to fix PS4 Error CE-33950-0
Failed to connect to the server to check the license There may be a problem with the server. Please try again later.
How to fix PS4 Error CE-33983-6
Test internet connection error; Repeat the test internet connection. It is also possible that renovations can be done on PSN.
PS4 Error CE-33984-7
Test internet connection error; Repeat the test internet connection. It is also possible that renovations can be done on PSN.
PS4 Error CE-33985-8
Test internet connection error; Repeat the test internet connection. It is also possible that renovations can be done on PSN.
PS4 Error CE-33986-9
Test internet connection error; Repeat the test internet connection. It is also possible that renovations can be done on PSN.
PS4 Error CE-33987-0
Test internet connection error; Repeat the test internet connection. It is also possible that renovations can be done on PSN.
CE-33988-1
Test internet connection error; Repeat the test internet connection. It is also possible that renovations can be done on PSN.
CE-33989-2
Test internet connection error; Repeat the test internet connection. It is also possible that renovations can be done on PSN.
CE-33990-4
Test internet connection error; Repeat the test internet connection. It is also possible that renovations can be done on PSN.
CE-33991-5
Connection error. Repeat the test internet connection.
CE-33992-6
Connection interrupted during connection test A separate page is devoted to this code.
CE-34224-5
Internal system error
Step 1: Back up the saved data using a USB device or PS online storage. Go to [settings]> [initialization]> [initialize PS4] and try PS4 initialization.
Step 2: restore the saved data.
Step 3: If the error occurs again, there may be a problem with your PS4 hard disk drive (HDD). If you have previously changed the HDD, use a different HDD. If not, please visit our contact page to contact SCEA for further technical support.
CE-34452-8
Downloaded data may be corrupted
Step 1: delete content from the home screen, then reboot the system. Next, re-download the content from the library.
Step 2: check your network settings. If you can connect to a different network, then you can try changing the static IP or changing the DNS servers.
Step 3: It is quite possible that the network is overloaded, so if the error continues, please try again later. If you still get the error later, go to [settings]> [initialization]> [initialize PS4]> [Quick] and try initializing your PS4.
CE-34788-0
This update cannot be used. Connect the USB flash drive that contains the reinstallation update for version 1.50 or later. Remove the update file from the USB storage device, and replace it with the update for reinstallation found on this page.
CE-34861-2
Failed to connect to server
Step 1: If you have been able to connect to the Internet before, the PSN or in-game server may be temporarily unavailable. Please check the status of the game server through the website.
Step 2: If you get this error every time you try to connect to the internet, check the SSL in your internet environment and make sure it is SSL.
CE-34878-0
An application or system software error has occurred.
Step 1: Close the application, install the latest system software and game updates, and reboot the system.
Step 2: If the PS camera is connected to the system, remove it and reboot the system, then go to [Settings]> [User]> [Login Settings] and turn “enable face recognition” off.
Step 3: If the error occurs again, back up your saved data, then select [Settings]> [Initialize] and select [Initialize PS4].
CE-35230-3
Network error. DNS server response speed too slow Go to [settings]> [network]> [internet settings]> [Custom] and change DNS settings.
CE-35463-1
The disc cannot be played
Step 1: Copy media, CDs and 3D Blu-ray movies can not be played. Please make sure the type of disc you are trying to play is supported by PS4.
Step 2: Make sure the disc you are trying to play is not dirty, scratched, or otherwise damaged.
CE-35657-6
The application cannot be launched. Application data may be damaged.
Step 1: Go to [Notifications]> [Downloads] and remove the crash notifications.
Step 2: Back up your data to USB or PS online storage, then go to safe mode and try [5.Rebuild database]
Step 3: If the error occurs again, go to [settings]> [initialization ]> [7. Initialize PS4 (reinstall system software)] and try PS4 initialization.). Note: This requires a device with a USB system update file.
CE-35888-2
Drive problem Optical drive problem. There is a video on the internet showing how to order a drive board and replace it. Still, we recommend that you take your PS4 to a service center. Since after replacing the drive, its adjustment is required.
CE-36244-9
Downloaded data may be corrupted
Step 1: Delete content from the home screen, then reboot the system. Next, re-download the content from the library. = CONNECT ( = CONNECT (
CE-36329-3
An application or system software error has occurred.
Step 1: Close the application, install the latest system software and game updates, and reboot the system.
Step 2: If the PS camera is connected to the system, remove it and reboot the system, then go to [Settings]> [User]> [Login Settings] and turn “enable face recognition” off.
Step 3: If the error occurs again, back up your saved data, then select [Settings]> [Initialize] and select [Initialize PS4].
PS4 Error CE-37533-1
Face recognition error
Happened during face recognition login. It is possible that the person’s data is corrupted.
Step 1: login, and re-register face data.
Step 2: If the error occurs again, other users’ face data on the PS4 system may be corrupted. Log in to another user, and re-register face data.
PS4 Error CE-37534-2
Face recognition error
Happened during face recognition login. It is possible that the person’s data is corrupted.
Step 1: login, and re-register face data.
Step 2: If the error occurs again, other users’ face data on the PS4 system may be corrupted. Log in to another user, and re-register face data.
PS4 Error CE-37535-3
Face recognition error
Happened during face recognition login. It is possible that the person’s data is corrupted.
Step 1: login, and re-register face data.
Step 2: If the error occurs again, other users’ face data on the PS4 system may be corrupted. Log in to another user, and re-register face data.
CE-37536-4
Face recognition error
Happened during face recognition login. It is possible that the person’s data is corrupted.
Step 1: login, and re-register face data.
Step 2: If the error occurs again, other users’ face data on the PS4 system may be corrupted. Log in to another user, and re-register face data.
CE-37537-5
Face recognition error
Happened during face recognition login. It is possible that the person’s data is corrupted.
Step 1: login, and re-register face data.
Step 2: If the error occurs again, other users’ face data on the PS4 system may be corrupted. Log in to another user, and re-register face data.
CE-37538-6
Face recognition error
Happened during face recognition login. It is possible that the person’s data is corrupted.
Step 1: login, and re-register face data.
Step 2: If the error occurs again, other users’ face data on the PS4 system may be corrupted. Log in to another user, and re-register face data.
CE-39935-9
An error occurred while connecting to PlayStation ™ Network. A separate page is devoted to this code.
CE-39985-4
An error occurred while connecting to PlayStation ™ Network. The PlayStation ™ Network may be temporarily unavailable. Please try to connect again later. There is nothing you can do about it, you just have to wait for Sony to fix the problems.
CE-40852-9
An error occurred on the server
Often occurs when copying games. It is solved by changing the DNS in the network connection settings.
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4
E-800085D1
Failed to connect to server
PS4 was unable to connect to the server. Please try again later.
E-80411302
Internal error
Step 1: Close the application and restart the system. If this happens when in the PS Store, close the store and try again.
Step 2: If the error occurs again, back up your saved data and then select [Settings]> [Initialize] and select [Initialize PS4].
E-80F00800
Downloaded data may be corrupted
Step 1: delete content from the home screen, then reboot the system. Next, re-download the content from the library.
Step 2: If the error persists, go to [settings]> [initialization]> [initialize PS4] and try PS4 initialization.
Step 3: If the error occurs again, there may be a problem with your PS4 hard disk drive (HDD). If you have previously changed the HDD, use a different HDD. If not, please visit our contact page to contact SCEA for further technical support.
E-8200002E
Credit card details are not valid Remove the credit card from your account, and then re-enter your credit card information. see add/remove billing information.
E-82000054
The address data does not match the map A separate page is devoted to this code.
E-82000102
Can’t add funds to sub-account Sub-accounts do not have wallets. Try adding funds to your main account.
E-82000113
Promo code error
The server was unable to verify the promo code. Please try again later.
E-8200012C
The Bank card is invalid
The credit card information saved in your Sony Entertainment Network (SEN) account is incorrect. Do the following:
Make sure that the bank card details are entered correctly. Check-in [PS4]> [Settings]> [PSN]> [Account Information]> [Account Information]> [Wallet]> [Billing Information]
Make sure your SEN account has the same address as your credit card details.
If the issue is not resolved, read the article on fixing errors in invoices.
E-8200012F
Invalid promo code Double check and re-enter the code exactly as written.
E-82000134
The region of the promo code does not match the region of the account. This product or content is not available in your country/region account.
E-82000138
Failed to add funds to wallet using promo code or PSN card
Make sure with the code you will not put your wallet over the $ 150 limit. If not, redeem the code later when your balance is lower. If you are still not at your limit and you still get this error, please try again later. You can also view our article on code redemption questions here.
E-82000156
Exceeding the bandwidth limit
For security reasons, there are restrictions on how many times and how quickly you can enter your credit card and voucher code information. Please try again later.
E-82000163
The home address registered with your PSN account does not match your credit card address. At the moment it is not possible to change your address via PS4 in PSN settings, so you will need to use a web browser (PS4, PC or mobile device) to change it viaSonyEntertainmentNetwork.com.
E-82000171
Credit card on file is invalid
Step 1: Make sure your credit card number and expiration date are valid and up to date.
Step 2: make sure your credit card address and address, your PSN account information are the same.
Step 3: If this does not solve your problem, please read our article on fixing billing errors.
E-82E0001C
Access denied
The user has been banned or suspended. Please refer to this support article for more information on bans and suspensions.
PS4 Error E-82E01050
Access denied
The user has been banned or suspended. Please refer to this support article for more information on bans and suspensions.
PS4 Error E-82E101F6
Failed to connect to server PS4 was unable to connect to the server. Please try again later.
PS4 Error E-82F001F7
PSN – renovation work
PSN is undergoing maintenance. Please try again later.
PS4 Error E-82F001F8
Failed to connect to server
PS4 was unable to connect to the server. Please try again later
PS4 Error E-8F000001
Purchase failed
Purchase the game directly from the PS Store, not in the game itself, demo.
PS4 Error E-FFFFFFFF
Internal system error
System software updates to the latest version. If the error persists, please visit our contact page to contact SCEA for further technical support.
NP-31952-0
Failed to connect to the network
Repeat the test internet connection and make sure all your network settings are correct. It is also possible that renovations can be done on PSN.
PS4 Error NP-32157-8
Trophy error
Step 1. Try to manually sync trophies in [trophies]> options> [sync trophies to PSN].
Step 2: Close the application and restart the system.
Step 3: If the error occurs again, please back up your saved data. Delete user in [settings]> [initialization]> [delete user]. Create a new user and restore data.
Step 4: If you tried all three previous steps, the error still occurs, back up the saved data. Then go to [settings]> [initialize] and select [initialize PS4].
NP-34846-5
Trophy error
Step 1. Try to manually sync trophies in [trophies]> options> [sync trophies to PSN].
Step 2: Close the application and restart the system.
Step 3: If the error occurs again, please back up your saved data. Delete user in [settings]> [initialization]> [delete user]. Create a new user and restore data.
Step 4: If you tried all three previous steps, the error still occurs, back up the saved data. Then go to [settings]> [initialize] and select [initialize PS4].
NP-34926-4
Failed to load save data to online storage
You will see a message that says? €? Saved data with the same name was downloaded from another PS4. Do you want to overwrite this saved data ?? €? Select [yes] to overwrite the data and load your saved data.
NP-34937-6
The trophy data is corrupted.
Step 1: Back up the saved data using a USB device or PS online storage. Then go to [settings]> [users] and delete the user. Step 2: re-create the user and login. Transfer the saved data back to PS4 and repeat the sync trophy.
Step 3: If the error still occurs, go to [settings]> [initialization]> [initialize PS4]> [Quick] and try PS4 initialization.
NP-35000-8
PSN – renovation work
PSN is undergoing maintenance. Please try again later.
NW-31162-3
Unspecified error Restart the PS4 system.
NW-31172-4
Failed to connect to server.
Try a test internet connection in [settings]> [network]> [test internet connection]. If you are able to connect but still receive the error, the server is most likely busy. Please try again later.
NW-31194-8
Failed to connect to the network
Step 1: PSN or in-game server may be temporarily unavailable. Please check the status of the game server through the website. You can check PSN status here.
Step 2: If the servers are active, run a test internet connection in [settings]> [network]> [test internet connection] and make sure you can connect to the network.
Step 3: Update your router to the latest firmware. Disconnect other devices connected to your network to reduce stress. If that doesn’t work, please try again later as the server may experience high volume.
NW-31200-6
Failed to update system software due to connection error
Step 1: If you have access to a PC, follow the following instructionsto update the system software using a USB device.
Step 2: If you do not have access to the computer, try the test internet connection in [settings]> [network]> [test internet connection] and make sure you can connect to the network.
Step 3: If you are in a connected state, try updating again in the [settings]> [software update] menu.
Step 4: If you are unable to connect, the network may have problems. You can check PSN status here. Disconnect other devices connected to your network to reduce stress and try updating again.
NW-31201-7
Failed to connect to the network
A separate page is devoted to this code.
NW-31367-0
Failed to open the wireless device.
Restart the PS4 system.
NW-31448-0
Connection error
PSN or game server is temporarily unavailable. Please check the status of the game server through the website. This is most likely a temporary problem, so please try again later.
NW-31453-6
Server response delay.
Try a test internet connection in [settings]> [network]> [test internet connection]. Make sure your internet status is valid.
NW-31456-9
Connection error A separate page is devoted to this code.
NW-31484-0
DNS server not specified.
Restart the PS4 system.
NW-31485-1
Time-out
Restart the PS4 system.
PS4 Error P-32091-5
The trophy data is corrupted.
Step 1: Back up the saved data using a USB device or PS online storage. Then go to [settings]> [users] and delete the user. Step 2: re-create the user and login. Transfer the saved data back to PS4 and repeat the sync trophy.
Step 3: If the error still occurs, go to [settings]> [initialization]> [initialize PS4]> [Quick] and try PS4 initialization.
PS4 Error SU-30631-3
USB error during system software update.
Step 1: delete the update file from the USB storage device
Step 2: clear your browser cache and re-download the PUP file here. Then try updating the system again.
Step 3: If the error persists, try a different USB device.
Step 4: If the error occurs again, there may be a problem with your PS4 hard disk drive (HDD). If you have previously changed the HDD, use a different HDD. If not, please visit our contact page to contact SCEA for further technical support.
PS4 Error SU-30634-6
USB error during system software update.
Step 1: delete the update file from the USB storage device
Step 2: clear your browser cache and re-download the PUP file here. Then try updating the system again.
Step 3: If the error persists, try a different USB device.
Step 4: If the error occurs again, there may be a problem with your PS4 hard disk drive (HDD). If you have previously changed the HDD, use a different HDD. If not, please visit our contact page to contact SCEA for further technical support.
SU-30645-8
Failed to update the system software.
The update file may be damaged. If you are updating the system over the Internet, please go to [settings]> [software update] and retry the update. if updating via USB storage devices, delete the update file on USB and re-download the update file from this page. Then retry the update in [settings]> [software update]
SU-30683-0
Firmware update from USB drive failed
Step 1: go to safe mode, choose option? 7. Initialize PS4] and follow the instructions on the screen. You can find more information on Safe Mode here.
Step 2: If the error persists, please visit our contact page for further technical support.
SU-30696-4
Failed to update the system software.
The update file may be damaged. If you are updating the system over the Internet, please go to [settings]> [software update] and retry the update. if updating via USB storage devices, delete the update file on USB and re-download the update file from this page. Then retry the update in [settings]> [software update]
SU-30733-6
The latest version of the system software is already installed No Action is Required.
SU-34322-4
Failed to update the system software. Time is over Updating via the Internet: go to [Notifications]> [Downloads] and highlight the system update software notifications. Click the [options] button and delete the content. Then try the update again by going to [settings]> [software update] USB update: update attempts by going to [settings]> [software update].
SU-34328-0
An internal error has occurred
Please try again later.
SU-35931-1
Downloaded data may be corrupted
Step 1: delete content from the home screen, then reboot the system. Next, re-download the content from the library.
Step 2. check your network settings. If you can connect to a different network, try this. You can also change static IP or change DNS servers.
Step 3: It is quite possible that the network is overloaded, so if the error continues, please try again later. If you still get the error later, go to [Settings]> [Initialize]> [Initialize PS4]> [Quick] and try PS4 initialization.
PS4 Error W-37397-9
Connection error
A separate page is devoted to this code.
PS4 Error WC-36551-0
Billing error
A separate page is devoted to this code.
WC-40330-0
Timeout error
A separate page is devoted to this code.
WC-40367-0
Funds cannot be added to the wallet
A separate page is devoted to this code.
WC-41274-8
Purchase error
The address field contains invalid characters. Make sure there are no unsupported characters in the address field such as /%
WS-37397-9
Connection error A separate page is devoted to this code.
WS-37431-8
Failed to connect to server
Step 1: PSN or in-game server may be temporarily unavailable. Please check the status of the game server through the website. You can check PSN status here.
Step 2: If the servers are active, run a test internet connection in [settings]> [network]> [test internet connection] and make sure you can connect to the network.
Step 3: Update your router to the latest firmware. Disconnect other devices connected to your network to reduce stress. If that doesn’t work, please try again later as the server may experience high volume.
WS-37504-9
PSN – renovation work
PSN is undergoing maintenance. Please try again later.
WS-37505-0
Failed to connect to server
Step 1: PSN or in-game server may be temporarily unavailable. Please check the status of the game server through the website. You can check PSN status here.
Step 2: If the servers are active, run a test internet connection in [settings]> [network]> [test internet connection] and make sure you can connect to the network.
Step 3: Update your router to the latest firmware. Disconnect other devices connected to your network to reduce stress. If that doesn’t work, please try again later as the server may experience high volume.
WV-33898-1
Time out / cannot open web page Make sure the URL you entered is correct. If everything is correct and you cannot connect, try again later.
WV-33907-2
The operation timed out.
The specified period was not reached, according to the conditions. Connection timed out / connection error while receiving data. The network cannot be stable. Please try again after a while.